Quest DiagnosticsReviews of questdiagnostics.com

This place claims to accept walk-ins, so I checked in on their little tablet. Est wait time, 38 minutes, so I waited. It took 78 minutes. What they don't tell you when you check in is that it doesn't matter how long you have been there, if somebody has an appointment, they will be served before you. If the facility is running late, you can wait all day and not get in. Shame on me. I will never use them again, or at least not without an appointment.

A DISASTER, they bundled, their whole customer service, into a automated system, from appointments, billing, etc, I needed to make 2 appointments, one for a COVID-19 test & another, for blood work, their digital answering service,and everything else, mangled together, could not complete, this task, and when, it couldn’t, it hung up, on you, so I called numerous times, trying to make, these appointments, finally, I just picked another appointment time, on the date Dec 7, where my first appointment was, upon reading, some other reviews, I should have horrible experience, while, I am there as well, my phone number is 16319338909

I don’t know how this company is still in business when they’re the absolute worst. It’s plastered all over their website that you’ll receive test results in 1-3 days and 6 days later I’m still waiting. I called and was on hold for an hour and then the support person answered and said they’ve had my results since the day after my appointment.....no results were added to my profile and they never contacted me saying they had them. Now I’m waiting on an ENCRYPTED email with a 3 PAGE instruction manual on how to decrypt the message if I ever get it. I wish I could give this review 0 stars and punch whoever runs the company square in the face. Absolutely awful and hope they go bankrupt.

My son and I had a Covid test done, 1 week ago, at the same time. Son gets his results in 2 days, 1 week later still nothing for me. I have submitted a manual request with no response. Called the customer service number and waited for 45 minutes with no answer, thought I might as well spend that time waiting in line to take a new test. No resolution and no results. Terrible company, will not use again.

I've been waiting more than 5 days for a covid result. In the middle of a pandemic these worthless people take their sweet time and don't care at all for the people their serving. I put in Manuel requests, emails and used their "contact us" link, it's BS nobody awnsers it. I waited on the phone for 25 mins for what sounded like someone pickin up and hanging up. Absolutely disgusted with this garbage company. Will never use them for any reason ever again, and I'll be going out of my way to make sure others don't make the same mistake as well. There should really be a no star rating.

I wish there was a "no-star" review because even one star is more than they deserve. In a nutshell, I went to get some labs done, and after a week without hearing from them, I decided to call the main toll-free number. After waiting over 20 minutes, the agent that took care of my call informed me that I had to get retested due to "Inconclusive Results." I wish I could say this without exaggeration, but ALL the answers that I received were "I don't know..." I was at a loss for words; I didn't know what to do because all I got from her was the same response. I decided to go back to the testing location to learn that there was a note that I had to get retested, but there was no reason explaining why I needed to get retested. As if I were trapped in an inescapable labyrinth, the woman at the testing center, also responded with "I don't know..." What a disgrace! It is evident that people's health is certainly not what Quest is concerned about. I have tried to call HQs, but that is not an option. You will hear "all of our agents are still busy at this time."

Signed up and paid for a covid test online for 10:45 appointment, drove 30 minutes to the lab. Was refused service because their system failed to process the order in time. I returned home at 11:27 the order email came through. EVERYONE involved with this was horrible and unhelpful to get a refund or the test. Finally I was able to cancel the order but had to pay a $20 cancelation fee even though it was their system failure. You cannot email anyone at the company and there is no customer service rep who can get you your refund. Telephone wait times for people who cannot help you are 30-45 minutes. At the lab they were intolerably rude. GO anywhere else.

***DO NOT USE QUEST DIAGNOSTICS** who is on Hawaii’s Safe Travel travel.hawaii.gov list of “ trusted partners“. We had to cancel our Hawaii trip because we did not receive our test results in time for our flight. We purchased our covid test because Quest Diagnostics website said the Hawaii travel.hawaii.gov covid test result would be returned within 24 to 36 hours. We drove 1 1/2 hours to Palmdale for our test appointment on Nov 18 @ 9:30 am. Our flight was Friday Nov 20 at 6:45pm. We could not do our test on Nov 17 since our flight was leaving Friday evening and we would not meet travel.hawaii.gov 72 hour test criteria. When the test result did not arrive in time for our Nov 20 flight, we were able to change it to Nov 21 @ 9am. We did not receive our test result in time for that flight either. After our test on Nov 18, I called Quest Diagnostics multiple times each day checking on the status of our tests. Each call I was told contradictory information (i.e. The lab was in West Hills, Sacramento; results would be returned within 24 to 48 hours, 3 to 5 days; lab testing was done during regular business hours 5am-6pm, 24/7). One representative told me that they only relay information that is on the website (note: They are closed on Sat & Sun). For visitors who arrive with pending test results, or if there's information problems with your test - don't expect any help from Hawaii. Once you are quarantined at the hotel, you cannot get a test at any of the CVS's or hospitals. There is a mobile testing unit that goes to each Maui hotel each day and they will not allow you to get a test. One person arrived with pending results (Oahu), received their negative results, and was told that they still needed to quarantine for 72 hours so they could manually check the results. I called the Maui visitors and convention Bureau (800-525-6284\808- 244–3530) regarding why major hospitals such as UCLA, Cedars Sinai, City of Hope are not considered a “trusted partner” on thier travel.hawaii.gov list of trusted partners. I was informed it is voluntary to sign up. The required RFP is on Hawaii‘s government website. The RFP has to go through the government process to be added. Does anyone know if a “trusted partner” testing facility has to pay a "fee" to Hawaii to be included on their SAFE.HAWAII.GOV travel list? SHAME ON QUEST DIAGNOSTICS! DO NOT TRUST THEM NO MATTER HOW CONVINCING THEY SOUND ON THE PHONE! AND SHAME ON HAWAII FOR NO ALOHA WHEN IN TROUBLE! UPDATE: Hawaii Governor Inge passed a new rule. Starting Tuesday, Nov 24, visitors must have a negative test result IN HAND - pending tests WILL NOT be allowed. Fri Nov 27 (9 days later) - Received results. Had I gone to Hawaii with pending test results, I would have been stuck in my hotel room for the week. Per the Quest Diagnostic representative, they cannot accept or process refunds. The billing number they referred me to rings off the hook - no one answers. I have disputed the Quest Diagnostics charge on my credit card due to services not received as promised. 3 words - CLASS ACTION LAWSUIT