Quest DiagnosticsReviews of questdiagnostics.com

Never on time or even close to being on time for scheduled appointments. As usual I showed up 10 minutes before my appointment, checked in 10 minutes before my appointment as requested. Appointment time comes and goes, 45 minutes later still waiting. No front desk/person to talk to for an estimated time. Nope, just stuck in a waiting room with zero information on how far behind they are or how many people are in front of you so you at least have an idea of when you might actually get your labs done. After 45 minutes I gave up and left since some of us actually have to be on time for our jobs

It has been nearly 3 weeks and I do not have my lab test results, and I have to fly to a medical appt. with a doctor in another state next week! It is a critical appointment and I have no labs to show her. I called Quest three times this week and apparently they let two of my blood vials sit around and "expire" so that they can't be used to do the tests they need to do. The agent was very non- chalant about the matter, and was just kind of like, "Sorry, your blood sample has expired and so we can't do the tests." Even worse - the phlebotomist I went to see at the location on Crown Crest Blvd., Parker, CO was slow (took literally 40 minutes with me), took EXTRA vials of blood (when I was already having about 20 withdrawn), and put one vial inside a rubber glove. I wondered why she was putting my blood inside of a glove, and why she needed to take a bunch of extra vials of blood, but the whole thing seemed weird. Another time, I waited an HOUR at this location to have my blood drawn even though I had an appt. The phlebotomist wasted so much time chit-chatting with the patients, even though there were a bunch of people in the waiting room. Friendliness is appreciated, but wasting people's time is not.

I had a great experience with Millie at the Mills location in Orlando. She was super fast, great conversation and on point! I highly recommend her 😃

Kimmie/Kimmy was the best. She worked immensely hard and drew the blood delicately and professionally. I was at the Montgomery Crossroads Quest Diagnostics in the Walmart Savannah GA.

Totally dissatisfied with their phone system. There is no one to speak to. Their website to sign up for an appointment is not user friendly. It’s very frustrating and grueling to sign up for an appointment . They need to redeveloped their website. It’s horrible.

Unable to login … going 2 weeks I have given it a try for everyday except Sat and sun I would fast until 2:00ish pm to see if I could log in for blood test my DR ORDER but it’s not working I Wii use home remedies to attend my medical issues I’m a senior citizen and it’s just bad that there should be a more less complex sign in I WIll inform my do. Of my sign issues

I am writing to formally document a very disappointing experience I had at Quest Diagnostics this morning. When I arrived for my scheduled appointment, I greeted the phlebotomist with “good morning,” but she did not acknowledge or respond to me. I proceeded to her cubicle, where she began verifying my personal information. When I provided my current address, she reacted as though the information I had given her was incorrect and told me that it did not match the address in their system. I explained that I had not lived at the address she had on file for approximately four years and that my information was supposedly updated during my visit just last week. Rather than acknowledging that the system might not have been updated correctly, she repeatedly emphasized that the information I was providing did not match what she saw on her screen. I provided my current address again, and she indicated that she updated it. I have been receiving care from the same physician for approximately four years, and during that time my laboratory orders have either been sent directly to Quest or I have brought a written order with me. During this visit, however, the phlebotomist initially stated that she could not locate my physician or any orders from that physician. After additional searching, she eventually appeared to locate or enter the necessary information. She then informed me that I had an outstanding balance. I explained that I had already paid that balance the previous week. She continued to state that the balance was showing as unpaid in the system. I explained that I could provide proof of payment, including the receipt, and asked whether she wanted me to retrieve it. At that point, she told me that she was going to call a supervisor because, according to her, I had a “bad attitude.” I found this particularly inappropriate considering that I had been met with an unfriendly and dismissive demeanor from the beginning of the interaction, including having my initial greeting completely ignored. When the supervisor arrived, I again explained that the bill had already been paid and offered to provide proof of payment. I asked whether they wanted me to retrieve the receipt or otherwise provide documentation showing that the payment had been made. The supervisor told me that I would need to bring the receipt and then informed me that I would not be seen that day and would have to reschedule because the location was supposedly fully booked. This explanation was especially concerning because I checked the appointment schedule myself and saw multiple available appointments later that morning. Nevertheless, given the way I had already been treated, I no longer felt comfortable having my laboratory work performed at that location. My laboratory order was STAT, making timely and appropriate handling particularly important. I have previously experienced laboratory specimens or results being lost at this specific Quest location, something I have not experienced at other locations. After this interaction, I did not feel confident entrusting a time-sensitive specimen to this facility. Ultimately, I left without receiving the laboratory services for which I had a scheduled appointment. I understand that administrative or billing discrepancies can occur. My concern is not simply that there were issues with my address, physician information, or billing record. My concern is the manner in which those issues were handled, the dismissive and confrontational treatment I received, and the decision to refuse service and require me to reschedule after I questioned a balance that I had already paid. I believe patients should be treated with professionalism and respect, particularly when they are attempting to resolve legitimate discrepancies in their records. I am requesting that this incident be reviewed and that appropriate steps be taken to address the customer service and patient-care concerns involved.

Erika in the Roslyn location was terrific