PuppySpotReviews of puppyspot.com

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4.3

Great

7,460 reviews

PuppySpot4.3Great

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About PuppySpot

At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.

PuppySpot (puppyspot.com) has 7,460 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.

Also known as: puppyspot.com
Website: puppyspot.com
Category: Pet Services
Listed on Rated Honest: 2026

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Georgina Leanse E.

Posted Oct 14, 2024

Neglect all around

The sales team was exceptional—of course. They were attentive, and assured me of many things that, unfortunately, the rest of Puppy Spot severely failed at. First of all, we had given one address given some travel issues (for the delivery of our dog) then PROMPTLY, called to correct the address as travel plans changed. UP UNTIL RECEIPT of our dog, they had the incorrect address associated with our account. We were assured a clean bill of health would be discussed with us prior to accepting the delivery of the pup and this never happened, we were handed a record of disposition of dogs and cats certificate upon delivery and, (I have proof) were not given the chance to sing it under "Received by." Our puppy has visible skin issues that should have been addressed in the medical records that make us wonder if any of what Puppy Spot does is legitimate. The amount of neglectful actions, not updating our address until multiple calls and emails, not sending us updated photos of our pup, not reviewing medical records as was promised on sale, and the incredible, law-concerning receipt of our dog without our signature on it is very much the reason why I would never recommend this site for your puppy's safe and guaranteed delivery. Additionally, we have yet to receive instructions on how to receive his certificates or other paperwork, all we received was the Official Health Certificate for Companion Animals (for his travel) and a Canine Health Record, no official registration or other documents.

Response from PuppySpot· Oct 15, 2024

We apologize for the challenges you’ve experienced with your puppy’s delivery and communication. We understand how frustrating the address mix-up, lack of updated photos, and the condition of your puppy’s skin must have been, and we regret that your experience didn’t meet the expectations we set. Regarding the paperwork and missing documents, we will ensure you receive everything you need as soon as possible. We are also reviewing the issues with the receipt process and will work to address these internally. Thank you for your patience, and we’re committed to resolving these concerns.

About PuppySpot

PuppySpot (puppyspot.com) has 7,460 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.

Also known as: puppyspot.com
Website: puppyspot.com
Category: Pet Services
Listed on Rated Honest: 2026