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7,460 reviews
PuppySpotHonesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
Showing 677 reviews with 4 stars · Clear filters
Terry M.
Posted
My dog looked very well, and they were early on the delivery, so I was elated
Response from PuppySpot· Oct 21, 2026
We are absolutely thrilled to hear that your sweet dog arrived early and in wonderful spirits. Thank you so much for sharing your positive experience with us!
customer
Posted
Puppyspot was easy do deal with. They did what they said they would do. I think they need to get rid of the breeder and turn them if for animal abuse. I have had many dog in my life. The only time I have ever seen a dog cowl down when you put your hand out means they were hit or abused. Lilly is afraid to be touched and ducks down and lays on the ground every time you put you hand out.
Response from PuppySpot· Oct 20, 2026
Thank you for sharing your feedback. We’re glad to hear the overall process went smoothly, but we’re sorry to hear about your concerns regarding Lilly’s behavior and adjustment to her new home. We take concerns about puppy welfare seriously and appreciate the opportunity to have connected with you and assisted with your concerns. We wish you and Lilly all the best as she continues to settle in.
Hannah D.
Posted
Delivery service and staff were super informational during the process. Took approximately 10 days between finalizing my puppy purchase to actually receiving my puppy. We LOVE our puppy. Now, the rating is not 5 stars due to 3 things: 1. In the starter kit, a collar is not provided. As every dog is not the same size this is understandable, but one was not provided on the pup either during transport. Thankfully we’re experienced dog owners so we made due, but it’s concerning that there was not one provided during his 2 day travels. 2. Nothing of comfort was provided to our pup. As an “experienced” breeder, they should be providing something to help transition a puppy into their new home. A blanket with their home/litter scent, a familiar toy, etc. I understand that some may argue the cost of that alone, but this would ease the anxiety of a new home hours away from their litter. And let’s face it, we are already paying more than enough. 3. My breeder did not clean up my puppy before transport. There was fecal matter and dirt embedded in his fur all over him and there was not even wipes provided to the transporter. Again. We are experienced dog owners and so we made due, but the experience would have been better if those 3 things were taken care of, especially for the price we paid. We might consider using this site again in the future but would be hesitant to do so.
Response from PuppySpot· Oct 20, 2026
Thank you for sharing your feedback. We’re glad to hear you love your new puppy and had a positive experience with our delivery team. We appreciate your concerns regarding the items provided during transport and your puppy’s condition upon arrival. We’ve attempted to reach you to discuss your experience but haven’t been able to connect. Please contact our team at 866-306-6064 so we can address your concerns directly.
Francesca D.
Posted
Communication is great! Regular puppy photos and videos from breeder. Breeder is high quality and focused on health. Delivery was seamless and well communicated.
Response from PuppySpot· Oct 3, 2026
Thank you for your fantastic review! We are delighted to hear that you enjoyed receiving updates and media of your little one, and that the travel arrangements went so smoothly. Knowing that you appreciated the care given to your pup's health means the world to us, and we wish you endless joy with your new companion!
Laxmi C.
Posted
Prompt in all services and deliveries. Puppy was happy while delivering. But just a suggestion, if they could delivered cleaned puppy in basket that would be much more convenient and happier way for welcoming new puppy to the owners.
Response from PuppySpot· Sep 27, 2026
We're so happy to hear that our services and deliveries were prompt and that your puppy arrived happily! We truly appreciate your thoughtful suggestion about delivering a cleaned puppy in a basket, and we'll certainly take this into consideration for future improvements. Thank you for your valuable feedback!
Kimberly F.
Posted
Laura Williams, she was amazing at communicating and delivering our new furry baby. He is perfect!
Response from PuppySpot· Sep 27, 2026
We're so happy to hear about your positive experience and that our team was amazing at communicating. We're thrilled your new furry baby is perfect!
Customer D B.
Posted
Difficult to understand the customer service reps with heavy accents (two people). Plenty of boilerplate emails but a couple more specific to our puppy would’ve been good. To be clear, overall experience was great, wonderful puppy arrived a week ago and now we have two Shih Tzus!
Response from PuppySpot· Sep 26, 2026
We appreciate you sharing your feedback. We are sorry to hear about the communication difficulties and the generic nature of some of our emails. We are actively working to improve these areas for a more personalized experience.
John L.
Posted
Would have preferred more proactive contact. Other than that everything was good
Response from PuppySpot· Sep 24, 2026
We appreciate your feedback and are glad to hear that overall everything was good. We understand your preference for more proactive communication and will certainly take this into consideration to improve our service. Wishing you and your new pup many happy years ahead!
