PuppyPadReviews of puppypad.co

Response from PuppyPad· Jun 14, 2026

Hi, Thank you so much for your kind words about our team, service, and communication. We truly appreciate you taking the time to share your experience 💛 We did notice the 1 star rating and wanted to check if this may have been selected by mistake, since your written feedback sounds very positive. If so, we would be incredibly grateful if you would consider updating the rating. Thank you again for your support and recommendation 🐾 PuppyPad Customer Experience Team

Response from PuppyPad· Jun 14, 2026

Hi, We’re sorry to hear you were disappointed with your experience and appreciate you taking the time to share your feedback. We would like to clarify that PuppyPad is the original patented pheromone infused washable dog pad designed specifically to help naturally attract dogs to use the pads. While there may be visually similar products sold elsewhere online, including lower priced versions, they do not use the same patented pheromone technology. We also checked our system but were unable to locate any orders under the name shown on this review. Could you please send us your order number or the email address used for the purchase so we can properly look into your concerns and assist you further? We truly appreciate the opportunity to help and look forward to hearing from you 🐾 PuppyPad Customer Experience Team

Response from PuppyPad· Jun 5, 2026

Hi Dan, I’m very sorry to hear about your experience and the frustration this has caused, especially after trying multiple times to contact us regarding your subscription. We definitely want to look into this properly and help resolve this for you as quickly as possible. Could you please send us the best phone number to reach you? Also, please email us at [email protected] with your order details or any information connected to the account so we can locate it and assist you further. We look forward to helping get this sorted for you.

Response from PuppyPad· Jun 3, 2026

Hi, Thank you for sharing your experience, and I’m truly sorry for the frustration and disappointment this situation has caused. I completely understand why you feel upset, especially after the repeated promises regarding your refund. We would really appreciate the opportunity to look into this properly and work toward the best possible resolution for you. Unfortunately, I’m unable to locate your order based on the information currently available. Could you please send us your order number, the email address used for the purchase, or any additional details connected to the order? Once we have that information, we’ll personally review everything and contact you directly to help resolve this as quickly as possible. Thank you for your time, and again, I’m very sorry for the experience you’ve had so far.

Response from PuppyPad· May 31, 2026

Hi Donald, Thank you for sharing your feedback. I'm sorry to hear that the PuppyPads have not worked as expected for your puppies. We recently tried reaching you using the phone number provided, but unfortunately the call did not go through. We'd really appreciate the opportunity to speak with you directly and learn more about your experience. Could you please let us know the best day and time for us to call? I also wasn't able to locate an order under your name or email address. Would you mind providing your order number, the email address used for the purchase, or any additional details that may help us locate your order? We'd like to better understand the situation and see how we can help. Thank you, and I look forward to hearing from you.

Response from PuppyPad· May 27, 2026

Hi Beverly, We’re truly sorry to hear this and completely understand how frustrating that must be. It can be really discouraging when your dog goes everywhere except where you hoped. Every pup responds differently, and sometimes a few adjustments in placement or training approach can help make a difference. We’d genuinely love the opportunity to learn more about your experience and see how we may be able to help. If you're open to it, please email us with your order details and best phone number so we can personally connect with you and offer support. PuppyPad Customer Experience Team

Response from PuppyPad· May 26, 2026

Hi, We’re truly sorry to hear this and completely understand how disappointing and frustrating this experience must have been. We know you were hoping for better results and understand your frustration after seeing no success. We’d genuinely love the opportunity to better understand your experience and work toward a resolution. If you're comfortable, please send us additional information along with your best phone number and a good day and time to reach you. We’d truly appreciate the chance to personally connect and help. We’re here for you and would love the opportunity to support you further. PuppyPad Customer Experience Team

Response from PuppyPad· May 24, 2026

We’re truly sorry to read about your experience and completely understand why you’re feeling frustrated. From the confusion around the duplicate order, to returning the products, to waiting so long after receiving confirmation they arrived, we can understand why this has been upsetting. We never want any customer feeling ignored or left without answers, especially after the amount of time and effort you’ve already put into trying to resolve this. We would genuinely appreciate the opportunity to speak with you directly and look into this further. If you’re comfortable, please send us your best phone number through email along with a good day and time to reach you. We’d truly like the chance to personally connect and work toward making this right.