Lyn
Posted
Not what I hoped
At first, I thought the Puppy Pad was discouraging my dog from having indoor accidents. I was wrong. I discovered one huge 'surprise' early one morning. It was sitting next to the Puppy Pad. Close, but not good enough.
Response from PuppyPad· May 24, 2026
Hi Lyn, We’re sorry to hear this and completely understand the disappointment. We know how frustrating it can feel when things seem to be heading in the right direction, only to wake up to an unexpected surprise right beside the pad. We’d genuinely love the chance to better understand your experience and see how we can help. If you're comfortable, please send us your order number and the best phone number to reach you through email so we can take a closer look and personally connect with you. PuppyPad Customer Experience Team


