PuppyPadReviews of puppypad.co

Company does not stand by its refund policy. You will NOT receive a refund if unsatisfied and it does not work. Have contacted the company multiple times but the refund was never given. Always an excuse of we are working on it. Also their claim “ The Only Pee Pad That Requires No Training” is completely false. After you order the pad you will be sent a multi page guide on how to train the dog to use the pad. My puppy never would use the pad for anything other than to lay on.

Based off of the videos etc. I bought a bundle of 3 large pads. I have 3 dogs. Who regularly pee in one area. I bought the pads to reduce the mess, and destructive nature of pee on my floor. Well. With all 3 pads down, all three dogs actively avoid them. I have tried everything. Reached out to PuppyPads wh made suggestions, followed these, although their comments directly contradict the original and website advertising. (They stated that this is actually a common problem). I have now repeatedly asked for a refund, but am being either actively ignored or fobbed-off. I’ve had AI automated responses; I’ve had an “sorry we are just so busy” email. Some of the emails seem to intimate that I’m doing something wrong. I just want my purchase refunded.

I am writing to express my severe dissatisfaction with your refusal to honor your advertised 90-day money-back guarantee for my recent purchase. I am well within the 90-day return window and have attempted to contact your company multiple times over the last month. Your responses have only focused on convincing me to keep the item, and you have failed to provide instructions or authorization to process the return and refund. Due to your company’s refusal to honor its guarantee, I have initiated a charge dispute with my credit card company. I recommend that potential customers avoid purchasing from your company. Similar products are available on Amazon at a lower price and are backed by a return policy that is reliably honored.

They sent me pads I did not order and want me to pay a restocking fee and to pay to send it back. They admit to their error but I* keep getting emails to 'REVIEW THEIR RETURN POLICY. Why should I do that when they illegally took money out of my account for something I did not purchase. 'they should be reimbursing me all of it. I would not purchase from them as y9ou may get ripped off ss well. These people refuse to refund my money go check all the emsils i sent to puppy pad

I just received my puppypad for my boston terrier. I was super excited especially with all the positive reviews. Unfortunately, after placing the pad on the floor, my boston will not use it n still continues to pee on the floor.

I find the puppy pads absolutely useless! My dog walks past them every time 🤷🏽‍♂️ save your money people

Update I received an email Dec 13 saying my refund was processed. Only after numerous emails. 4-5. I’ll update if I can AFTER I see the refund on my credit card statement. Oh and check some of the advertising. It show a dog laying on a puppy pad next to the food bowl. Anyone that knows anything about did knows they don’t potty where they eat. In the time it took them to get to our house 16 days we had already trained our dog to go outside. Didn’t need them. Don’t want them sent everything back, unused in fact, the laundry detergent and two of the puppy pads were even unopened and then they sent me a notice a month later that they’re sending me more laundry detergent sheets in three days. I immediately emailed them back and said don’t tell them why and I get a notice today that they’ve been shipped. I didn’t think I had a subscription, but I’m still waiting for answers and of course my refund.

I ordered over 165.00 worth of items and never got them - I was just told that they were delivered and a polite I am sorry. Talk to the post office. I am writing the Better Business Bureau next. I have never received such horrible Customer service in my Life. I work for a VERY LARGE shipping company (could be the same one they told me to contact)and I did my own investigation and it was not deserved to my house.