Average
236 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PowerSmart USA offers a wide array of full featured outdoor power equipment, ranging from snow blowers, lawn mowers, yard cleanup tools and more. We're dedicated to assist with customers to solve the problem. If there is any problem, please contact to us by our support emails: [email protected] the meanwhile, we understand how disappointed it was due to the phone no answer.Our Telephone Service is out of service due to regional problems. If you have any questions, please contact to us in email. We’re trying to reconstruct our Telephone Service.Each equipment does come with the manufacture warranty and there're the details on the instruction manual. We're glad to provide the free replacement parts, exchange or service center for our customers, if it's under warranty.
powersmartusa.com (powersmartusa.com) has 236 customer reviews on Rated Honest, with an average rating of 3.4 out of 5.
236 approved reviews, newest moderated first
Donna C.
Posted
I ordered the wrong part for my Power Smart lawnmower. I replied back to their email and got feedback on what I needed to do next to solve my problem. Thanks America Ink.
Response from powersmartusa.com· May 28, 2025
Thank you for your kind words! We're glad our team could help you get back on track with the right part for your mower. If you ever need further assistance, we’re always here to help. Thanks again for choosing PowerSmart!
Glen H.
Posted
Not worth the time or money, they ask you to give a 5 star review before making things right and then accuse you of not owning what they sell even with pictures showing the exact model that are not some stock pictures you might find online! Stay far away from the Amerisun/Powersmart brand!
Response from powersmartusa.com· May 28, 2025
Thank you so much for your feedback! We're happy to hear that you received your replacement part quickly and that your weed eater is still performing well after all this time. We truly appreciate your continued support and are always here if you need anything else! 🌟
Ben
Posted
I have had the chance to use my grandmother's new hedge trimmmer. It really does the job! I know she lost her battery for recharging it and has told me that the support services have been very nice and timely with their help in sending her a new one. If I am in the market for a tool, I will surely go to "Power Smart" as my first choice.
Response from powersmartusa.com· May 27, 2025
Thank you so much for sharing your experience! We're thrilled to hear the hedge trimmer is working well and that our support team was able to assist your grandmother promptly with the replacement battery. It means a lot to know PowerSmart will be your first choice when you're in the market for tools. We truly appreciate your support!
Brian Y.
Posted
They won't answer their phones,it takes days for them to respond.
Response from powersmartusa.com· May 27, 2025
We're truly sorry for the frustration you've experienced trying to reach us. We understand how important timely support is, and we're working hard to improve our response times across all channels. Your feedback is valuable, and we’re committed to making things right. If your issue is still unresolved, please reach out to us again with your order number—we’re here to help.
James H.
Posted
I purchased a 20v blower and a string trimmer to use in my rv they both work well in keeping things cleaned up around my rv. I would buy this product again.
Response from powersmartusa.com· May 27, 2025
Thank you so much for your kind feedback! We're glad to hear that the 20V blower and string trimmer are working well for your RV needs. It’s great to know they’re helping you keep your space tidy. We truly appreciate your support and look forward to serving you again in the future!
Dylin
Posted
My mower and weed eater do exactly what I was in need of. Easy assembly and holds a solid charge.
Response from powersmartusa.com· May 27, 2025
Thank you so much for your kind review! We're glad to hear that your mower and weed eater are meeting your needs and that the assembly and battery life have worked well for you. If you ever need assistance or have questions in the future, we're here to help. Enjoy your yardwork, and thanks again for choosing PowerSmart! 🌱💪
roger M.
Posted
shipped out defective product which had already been returned once. 2 hr wait for tech support and all they could say was we don't work on them ship it back. biggest mistake i have made in awhile, what a waste of time and money
Response from powersmartusa.com· May 26, 2025
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating it must have been to deal with a repeated issue and delays in support. This is certainly not the level of service we aim to provide. We appreciate you bringing this to our attention, and we’re actively reviewing your case to prevent similar situations in the future. If you’re open to it, we’d like the opportunity to make things right — please feel free to reach out to us directly so we can assist you further.
Ramesh M K.
Posted
I bought a PowerSmart lawn mower 5 years back. The plastic belt housing broke for some reason and so grass was getting stuck in the drive belt and making it come out. The part was not available on their website anymore for that model. I contacted support through email and they were able to find a compatible part for me to order. They were able to coordinate with the warehouse for my order to get processed. Although the new part is a little different from the original, it seems to fit.
Response from powersmartusa.com· May 26, 2025
Thank you so much for sharing your experience! We're glad to hear our support team was able to help you find a compatible part, even after several years of use. We really appreciate your patience and understanding with the updated part design. If you ever need further assistance, we're always here to help. Thanks again for choosing PowerSmart!
