Excellent
6,350 reviews
Pettable ESAHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Astrid
Posted
Great service and very quick! Kya Miller made the process so much easier.
Response from Pettable ESA· Mar 19, 2025
Hi Astrid, Thank you for your kind words! We're glad to hear that you had a great experience and that our service was both efficient and helpful. Kya Miller is a valued member of our team, and we're glad she could make the process smoother for you. We appreciate you trusting Pettable with your ESA needs and are always here to support you!
James Budniakiewicz B.
Posted
It was quick and Dr Jo was punctual and easy to talk with
Response from Pettable ESA· Mar 19, 2025
Hi James, Thank you for your feedback! We're glad to hear that your experience was quick and that Dr. Jo was punctual and easy to talk with. We strive to make the ESA process as smooth and efficient as possible while ensuring you feel comfortable and supported. If there's anything we can do to improve your experience even further, please don't hesitate to let us know. We appreciate you trusting Pettable with your ESA needs and are always here to help!
Danika D.
Posted
Love everything about y’all! Thank you endlessly!
Response from Pettable ESA· Mar 19, 2025
Thank you so much for your kind words, Danika! We’re grateful for your support and thrilled to have been a part of your ESA journey. We appreciate you trusting Pettable with your needs and are always here for you!
Miranda Z.
Posted
I worked with Leandro a customer support representative for Pettable and he was great! He helped me get in contact with a trusted therapist and answered any and all questions I had in a timely manner.
Response from Pettable ESA· Mar 19, 2025
Thank you for sharing your experience, Miranda! We're so glad to hear that Leandro provided excellent support and helped connect you with a trusted therapist. Ensuring that all your questions are answered promptly is a top priority for us, and we’re happy he made the process smooth for you. We appreciate you trusting Pettable with your ESA needs and are always here to assist you!
JL
Posted
At first, I was worried about going through edible for the legitimacy. But my apartment complex uses a pet verification service to ensure valid ESA letters and service dog training requirements and she passed all of their requirements. Thanks to them! If you are looking to have an ESA written letter or to have your dog trained, I highly recommend the service
Response from Pettable ESA· Mar 19, 2025
Hi JL, Thank you for sharing your experience! We understand that legitimacy is a top concern when seeking an ESA letter, and we’re glad we could provide you with a trusted and reliable service. It’s great to hear that your apartment complex’s pet verification process confirmed the validity of your ESA letter and service dog training. We appreciate your recommendation and are grateful you trusted Pettable with your ESA and training needs. If you ever need further assistance, we're here to help!
nathan B.
Posted
Extremely smooth and easy process from start to the Physician getting me through my esa letter. I was Extremely nervous about getting certified and the apartment complexes accepting my letter. All the worry was for nothing as candace the Physician they referred me to took care of things promptly and saved me a good chunk of change and more importantly kept my pups by my side. If you are on the fence about if pettable is legit they really come through and I highly advise you to trust them for all your esa needs. 5 stars
Response from Pettable ESA· Mar 19, 2025
Thank you for sharing your experience, Nathan! We’re so glad to hear that the process was smooth and easy for you. We understand how nerve-wracking it can be to get certified and have your ESA letter accepted by your apartment complex, so it’s great to know that Candace was able to take care of everything promptly. Most importantly, we’re happy that you could keep your pups by your side where they belong. We truly appreciate your trust in Pettable and your high recommendation. Thank you for choosing us for your ESA needs!
Doreen M.
Posted
The gal was GREAT! Easy to talk to and felt so comfortable confiding in her. I am so happy I chose Pettable
Response from Pettable ESA· Mar 19, 2025
Hi Doreen, Thank you for your wonderful feedback! We're so glad to hear that your experience was comfortable and that you felt at ease throughout the process. Providing a supportive and trustworthy service is our top priority, and we’re happy you chose Pettable. We truly appreciate your trust in us for your ESA needs!
Marisa D.
Posted
I liked that the process was really simple and easy. I did not appreciate that the forms I had to fill out before the appointment were sent at different times. Some of them were sent the night before so luckily I had checked my email that night or I would not have been able to do the consult. I liked that I was able to complete the questionnaires online, but was confused why the therapist kept asking me the same exact questions and didn’t even say why. The therapist also sounded like they were reading from a script so it was very cold and emotionless like a robot. Therapists need to be kind and empathetic not just act like this is routine and be emotionless.
Response from Pettable ESA· Mar 17, 2025
Hi Marisa, Thank you for sharing your honest feedback. We're glad to hear that you found the process simple and easy, but we sincerely regret that parts of your experience did not meet your expectations. The timing of form submissions should be more seamless, and we appreciate you bringing this to our attention. Additionally, we understand that empathy and warmth are essential in these consultations, and we apologize if the interaction felt scripted or impersonal. Your concerns will be shared with our team to ensure we improve the experience for future clients. We appreciate your input and hope to provide a more supportive experience should you need our services again.
