Excellent
6,350 reviews
Pettable ESAHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Moss H.
Posted
Super quick and easy!
Response from Pettable ESA· Apr 2, 2025
Hi Moss, Thank you for your feedback, and we're glad to hear it! 😊 If you ever need anything else, we’re here to help. Enjoy the peace of mind with your ESA! Once again, thank you for trusting Pettable with your ESA needs!
Kiersten H.
Posted
Aubrey was absolutely wonderful to work with to renew our ESA letter! I had worked with her in the past and she made the entire experience so much less intimidating, taking the time to listen to our needs, and give guidance moving forward! We will absolutely be using pettable in the future due to Aubrey!
Response from Pettable ESA· Apr 2, 2025
Hi Kiersten, Thank you for trusting Pettable for your ESA renewal! We're so happy to hear that Aubrey made the experience comfortable and stress-free for you. Providing compassionate and attentive support is what we strive for, and we’re glad she was able to guide you through the process with ease. We truly appreciate your loyalty and look forward to assisting you in the future!
cwade
Posted
Easy to understand and quick assessment. Much appreciated.
Response from Pettable ESA· Apr 2, 2025
Hi cwade, Thank you for taking the time to share your feedback! We're so glad to hear that you found our process easy to understand and appreciated the quick assessment. Our goal is to make every step of your ESA journey as smooth and efficient as possible, and it’s wonderful to know that we met your expectations. Thank you for trusting Pettable with your ESA needs!
Audra R.
Posted
Web site is easy to go through. Talking to an actual theopist was fantastic and she was great. Very easy to talk to about everything and very helpful
Response from Pettable ESA· Mar 31, 2025
Hi Audra, Thank you for your feedback! We're so glad to hear that you found our website easy to navigate and that speaking with the therapist was a great experience for you. We strive to make the process as smooth and stress-free as possible, and it's wonderful to know that your therapist was helpful and easy to talk to. If you ever need anything in the future, we're here for you! 😊
Tara
Posted
I was able to get an appointment quickly, within 2 days. The doctor was pleasant, kind and understanding. I had my ESA letter the next day. Had to upload pics and video of my dog obeying commands.
Response from Pettable ESA· Mar 31, 2025
Hi Tara, We're so glad to hear that you had a smooth and quick experience! Our goal is to make the process as efficient and stress-free as possible. It’s great that your doctor was kind and understanding, and that you received your ESA letter the very next day. If you ever need any assistance in the future, we’re always here to help! Thank you for choosing Pettable!
Kim F.
Posted
My ESA Letter got me approved for my cat to live in my new apartment as an ESA. I'm beyond ecstatic because Penny is my baby, and means the world to me. We are looking forward to a fresh start together in our new apartment. Thanks to Pettable. The therapist was kind and supportive. She approved us immediately and she composed letter and additional forms timely (I requested and paid for express service) The only problems that happened is with mixup with my profile & personal information. When I used your website to register & request express service, my invoice was incorrect, It did not have the sign up discount and did not include the additional forms option that I selected on the website and needed desperately in order to get my apartment. I notified customer support of all that. Also, my phone number was also incorrect. And I had to change it myself on my account profile. During my phone appointment, the therapist had the wrong intake forms for my appointment. I don't know how that snafu happened, But I had to correct her about my name, my cat's name and breed, & additional personal details that were on my registration. The therapist made the changes and was wonderful to speak to. Even though I had issues, customer service was great though. They took care of these problems as they arose. And I am satisfied with their responses and the quickness with which they helped me because I needed the ESA Letter and paperwork asap. So I appreciated their fast and diligent efforts overall. I would recommend Pettable as a service to friends and family but I would recommend making changes to your website so that problems like this don't happen. 4 star experience!
Response from Pettable ESA· Mar 31, 2025
Hi KIm, Thank you for taking the time to share your experience with us. We’re so glad to hear that your ESA letter helped you get your beloved Penny approved to live in your new apartment! A fresh start with your emotional support animal is such an exciting and meaningful step, and we’re honored to have played a part in making that possible for you. We truly appreciate your kind words about our therapist and customer service team. It's great to hear that they were able to assist you quickly and that your therapist was kind, supportive, and efficient in getting your documents completed in a timely manner. We understand how important it is to have everything processed smoothly especially when working with tight deadlines. That said, we sincerely apologize for the mix-up with your personal information, invoice, and intake forms. We completely understand how frustrating those issues must have been, and we truly appreciate your patience and willingness to work with us as we corrected them. Your feedback is invaluable, and we will certainly pass along your suggestions about improving the website experience to prevent similar issues from occurring in the future. We’re grateful for your recommendation, and we hope you and Penny enjoy your new home together! If you ever need further assistance or a renewal in the future, we’d be happy to help. Thank you again for choosing Pettable! 💙
Sandra Angelica Amaro C.
Posted
Very comprehensive people and smoth process
Response from Pettable ESA· Mar 31, 2025
Hi Sandra, Thank you for your feedback. We're pleased to hear that you found our team comprehensive and our process smooth. At Pettable, we aim to provide clear and thorough guidance at every step of your ESA journey. Your trust in us is greatly appreciated, and we’re here for any future needs you might have. Once again, thank you for choosing Pettable!
Armando Torres M.
Posted
Great and easy process, stress free. I was a bit hesitant about using Pettable but it was very easy and they matched me with Jennifer and she was great also. She listened to my concerns and gave me all the info I needed.
Response from Pettable ESA· Mar 31, 2025
Hi Armando, Thank you for sharing your experience with us. We're so happy to hear that you found our process great, easy, and stress-free. We understand that starting with a new service can sometimes be a bit daunting, so it's especially encouraging to know that we were able to alleviate your hesitations right from the beginning. It's wonderful that Jennifer was able to address your concerns and provide you with all the information you needed. Our goal is to offer personalized support and to ensure that every client feels heard and well-informed throughout the process. Your feedback highlights our commitment to making the ESA certification process as comfortable and efficient as possible. Thank you for trusting Pettable for your ESA needs. We truly appreciate your confidence in us, and we're always here to assist you in the future!
