Excellent
6,350 reviews
Pettable ESAHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Maria A.
Posted
They are so helpful and responsible. I really recommend them.
Response from Pettable ESA· Apr 30, 2025
Thank you so much for your kind words, Maria! We’re so glad to hear that you found our team helpful and responsible, providing reliable support is exactly what we strive for every step of the way. Your recommendation truly means the world to us, and we're honored to have been a part of your ESA journey. Thank you for choosing Pettable!
Wendy B.
Posted
To Whom it May Concern, I had reached out to Pettable for support and to help me navigate the process of getting my dog certified as an ESA . I was so impressed and felt truly lucky that Kya Miller, LICSW, LCSW helped me through this process. She was kind, professional , helpful and above all listened to my concerns . She answered my questions , help me through some technical difficulties all with patience. Thank you Pettable and Kya Miller, LICSW, LCSW . Best ..
Response from Pettable ESA· Apr 30, 2025
Hi Wendy, Thank you so much for your heartfelt feedback! We're thrilled to hear that your experience with Pettable and especially with Kya Miller was such a positive one. Kya is truly dedicated to providing compassionate and professional support, and we're glad she was able to guide you through the ESA process with care and patience, even when technical difficulties came up. It's wonderful to know that you felt heard, supported, and confident throughout the experience. Your kind words will certainly be shared with Kya and our entire team. Thank you for choosing Pettable to assist you and your dog on this important journey. We’re here anytime you need us!
Consumer
Posted
The process was extremely simple. Kya was great! Definitely recommend Pettable.
Response from Pettable ESA· Apr 30, 2025
Thank you for sharing your experience with us! We're so glad to hear that the process was simple and that Kya provided excellent support throughout. It's great to know you felt comfortable and confident in the service! We truly appreciate your recommendation and are here for you whenever you need assistance. Thank you for choosing Pettable!
Ross Y.
Posted
Pettable has been great about responding to questions I had about the process and I greatly appreciate the detailed timely responses I received. The experience with my first therapist call was a little off putting however. It was very dry and really just a Q&A session that mentioned nothing about how having an emotional support animal would serve me. Just generic questions about my mental health. I wasn't expecting a full on therapy session but this felt very cold and left me wondering how what I shared would be processed into a letter.
Response from Pettable ESA· Apr 30, 2025
Hi Ross, Thank you for taking the time to share your feedback with us and we truly appreciate it. I’m so glad to hear that our support team was able to answer your questions clearly and in a timely manner. Providing responsive and helpful service is something we pride ourselves on, and we’re happy to know that part of your experience met expectations. That said, I’m really sorry to hear that your call with the therapist didn’t feel as warm or personalized as you hoped. We aim for all our licensed professionals to conduct evaluations with empathy and a clear connection to how an Emotional Support Animal can support your specific needs. Please know that your feedback has been noted and will be shared with our clinical leadership team so we can continue to improve the client experience. If you’d like, we’d be happy to schedule a follow-up conversation with another therapist to help provide further clarity and reassurance about how your assessment was evaluated and how the ESA recommendation was made. You deserve to feel supported and confident throughout the process, and we’d love the chance to make that right. Please don’t hesitate to reach out to us directly at [email protected] or call us so we can assist you further.
LNS
Posted
My appointment with the therapist was scheduled promptly. She called me at the scheduled time, was very nice and listened well. She wrote my ESA letter and had it back to me within 24 hours. The whole process, from signing up for Pettable's service to having my ESA letter "in hand", was completed within 72 hours. Highly recommend.
Response from Pettable ESA· Apr 30, 2025
Hi LNS, Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that your appointment went smoothly, and that the entire process was completed so efficiently. It’s fantastic that you received your ESA letter in such a timely manner, and we truly appreciate your recommendation. Thank you for choosing Pettable for your ESA needs, and we’re here anytime you need further assistance!
Afaq F.
Posted
Therapist was very nice and I got what I needed and when I needed.
Response from Pettable ESA· Apr 30, 2025
Hi Afaq, Thank you for your feedback! We're so glad to hear that your therapist was helpful and that you received the support you needed when you needed it. At Pettable, we aim to make the process as smooth and efficient as possible, and it's wonderful to know we met that goal for you. Thank you for choosing Pettable, and we're here if you need any further assistance in the future!
Bruh ..
Posted
Very fast results I was hesitant to get one off of the internet I did a lot of research and looked on tik tok , I mostly go to my local heath center but not having insurance makes it hard to get in . This company got my animals renewed for there esa and my landlord accepted it with no issues .
Response from Pettable ESA· Apr 30, 2025
Hi Bruh, Thank you for sharing your experience with us! We're so glad to hear that Pettable was able to help you through the ESA process, especially when it can be challenging to find affordable care without insurance. It’s great to know that your animals' ESA status was successfully renewed and accepted by your landlord with no issues. We understand that making sure everything is legitimate and effective is important, and we're happy that you found Pettable to be the right choice after doing your research. We're always here if you need any further assistance in the future! Thank you for trusting Pettable with your ESA needs!
Lizbeth H.
Posted
Kya Miller LICSW, LCSW was professional, caring and thoughtful through this process. I accidentally missed her call and she was very gracious about it, which I appreciate. I would recommend this service and Ms. Miller to anyone.
Response from Pettable ESA· Apr 30, 2025
Thank you so much for your kind words, Lizbeth! We're so glad to hear that Kya Miller was able to provide you with a professional and caring experience. It's great to know that she was understanding when you missed the call and that her thoughtful approach made a difference. We truly appreciate your recommendation of both the service and Kya. If you ever need assistance again in the future, we’re here for you! Thank you for trusting Pettable with your ESA needs!
