Pet Supplies PlusReviews of petsuppliesplus.com

I TOOK MY DOG TO BE GROOMED TODAY,WHEN I WENT TO PAY WITH A 25% OFF COUPON I RECIEVED IN THE MAIL THEY WOULD NOT EXCEPT IT.THEY SAID IT WAS ONLY FOR ADD ONS . THE COUPON IS WORTHLESS THIS IS USED TO LURE YOU INTO THE STORE

Called about a walk-in appointment for nail trimming. They told me to be there at a specific time. I asked if I needed an appointment, was told no, that as long as I showed up at the time I would be seen. I showed up 15 minutes earlier and guess what? "We can't see you because you don't have an appointment, earliest we have is 3 days from now." In the meantime, my dog is stressed and whimpering. Then they tell me they can't see me because I needed my dogs rabies vaccination record. Hey, I get it, you have to comply with regulations. Wouldn't that be important to mention BEFORE I drove there with a dog having a panic attack? It does not take a PhD in law, education, Russian Lit, or anything of the sort. All it takes is: "Make sure you have an appointment and you bring the vaccination records with you, otherwise we will not be able to see you." There, I did the heavy lifting for you guys. It used to be the best place in town, now I would not recommend it to anyone.

I've just got charged on my credit card for something that I've never bought. I'm calling but they don't answer. I'm reporting everything to the police. This is just unbelievable. Be careful

I was a customer at the Doylestown, PA store for a few years until several months ago when I was literally yelled at by a manager. I'm a 74 year old female and have never been spoken to like that in my life. I had some problems with my rewards program and had called and gone into the store several times asking for help. They kept telling me that "IT will call you". They said they were unable to do anything to help me in person, but that I had to wait for IT. Well one day I came upon the customer assistance phone number on your website and so I went into the store and asked why it was taking so long for a resolution and why had they not given me this customer assistance phone number. The male manager who is probably in his 30's with black hair and black facial hair started to scream at me. He literally yelled at me and it was quite embarrassing. I left the store and will never shop there again. I then called the customer assistance phone number and told them how I was treated and that I wanted the franchise owner of that store to know about this incident and his insolent employee. I was told that they would relay the message to the owner and that someone would get back to me. The woman in customer assistance did apologize for the treatment that I received, but no one has ever reached out to me. I am finished with Pet Supplies Plus since they allow this rude man to manage a store and treat customers like this.

DO NOT BOOK A HAIRCUT APPT ONLINE!!!! Twice now the system has converted this to nothing more than a bath and brush!!! Before you go, EVEN IF YOU CALL TO ENSURE IT'S A CUT, call to check....today, was the second time and that's the end for me....finding some place else.

I got 5 fish from this store and all died within a week of buying them. One was a female betta that was in an algae filled box so I figured I try to save her, but it was too late. The other 4 fish were black and white mollys. I didnt realize it there but when i got home i noticed they had small white spots that looked like ick. They died one by one. The store was understaffed and the employees seemed overwhelmed. The owner should higher more employees knowledgeable in animal care if they continue to sell animals. Otherwise I strongly suggest against the sale of animals and just stick to the sale of supplies for animals.

Bad delivery. I had to call the Bettendorf store because my delivery wasn’t delivered to me. I was transferred to a manager who insisted it was delivered. She said they had a picture of it being delivered. It wasn’t my address. I had to walk around my neighborhood trying to find it. I finally found it. I ordered a 30 lb bag of dog food. I had to haul it to my home. I am 65 years old and needless to say it was hard to haul. The manager did not even apologize for the mistake; she said they had nothing to do with it but it was their own delivery driver who did it. Wow!! She wants to be a manager but takes no responsibility for her staff! Now that’s a bad manager.

I overall love pet supplies plus to buy what I need for my fur babies, but several times when I went in the store I noticed the condition of the animals, the animal seem unhealthy and neglected. The staff seem not to care about the welfare of the animals that’s in the store. Their was a sick ferret that was vomiting with runny diarrhea and was like that for a while and no one even attempt to assist and make sure the animal was OK. When I brought this issue to the staff, they replied we are short staff. There’s no way that’s acceptable. Maybe they shouldn’t have animals in the store. If you cannot meet every need of each individual Animal make sure they’re taking care of and healthy.