PETKITReviews of petkit.com

I love my litter box! My cats use it and we're able to transition really. I also like the deodorizers that are easily placed in the box. The box that holds the scoop litter has a spot for a deodorizer and the side of the litter box holds a deodorizing spray so it never smells! I also saved $50-$60 a month on cat litter because it cleans itself. The only downside is, it's hard to deep clean but so worth it.

I'm having a problem with all the litter going to waste bin It doesn't strain. all of it goes to the bin. I am going through a lot of litter

I purchased the Petkit Purabot Ultra about 4 months ago. I never had an automatic litter box before. I have two.kitties - one 14 and one 9 years old. It took the 14 yr old a couple of weeks to get used to the new box and I had to use a mixture of her old litter and the new clumping style litter. Now that we have a litter both kitties like I couldn't be happier. The box is amazing and can tell my two kitties apart that look so much alike. Petkit Customer Service helped me with tips on using a different litter and all our problems disappeared. I love not having to scoop litter anymore and my kitties love a fresh box every time they go !

I placed an order for two small cat feeding bowls totalling less than $50. It was not until I hit the buy now in PayPal that realised that they charged me $100 for postage. I ordered from an Australian website to be delivered to an Australian address. I appreciate it is my fault for accepting the PayPal but at no point prior to that did it inform me of postal charges and I was not able to go back to review the order before payment was made. I emailed immediately and then rang and spoke to someone who admitted they were not based in Australia. She was unable to give me assurance I could have a more reasonable shipping cost so I requested to cancel the order, she could not assure me the order could be cancelled only that she would refer to her team. I did get an email from her saying the cancellation request has been forwarded to this 'team' but no guarantee it will be accepted. I have some of their products already and they are great quality, I believe I ordered them through Amazon then, but it has not been a great experience buying from them directly. I will now wait and see if I get a refund!

I purchased the Pet kit Purabot Ultra in January of 2025. I am so impressed with the technology this litter box offers. Recently, I heard the litter box cleaning constantly. Through the app I was able to go back and view what was going on. My boy cat was repeatedly going to the litter box every 7 minutes or so. In the span of about 9 hours he used the litter box 28 times. I called the vet and they made an emergency appointment for me to bring him in. There were two options for his diagnosis. It was either going to be a urinary tract infection or a urinary blockage. If it had been a blockage, he would have likely passed away within 48 hours. Luckily, it was a urinary tract infection which within easily handled with medication. I'm so grateful that I had the ability to go back and review the footage so I could determine which of my cats was using the litter box and what was being produced with each visit. Other features I absolutely love that is that I do not have to touch dirty litter and I have the ability to cleanly remove waste from the device. The other feature that I love is the auto cleaning mode that takes place after each litter box use. My girl cat is full of nuclear waste. Every time she uses the litter box. With a normal litter box, the smell would permeate the house but with the pure robot ultra, it eliminates the waste immediately and puts it into a sealed container and I do not smell it at all. My husband loves this feature too. I know the price tag is expensive but what price tag can you put on the ability to see what is going on with which cat so that you can make a quick decision and save them from being in pain or potentially dying?

Love PETKIT My cats do aswell!

After a month, my water fountain began making a lot of noise. I called customer service several times have the phone number listed. Each time they said they were going to help him solve the problem and they never did. I sent in videos and pictures of the sale receipt and where I purchased it. Everything that they requested I gave them. In return nothing. I love the design, but the willingness to receive help was nil.

I have two PetKit’s PURAX & PURAMAX 2. The PURAX lasted a few years until it wouldn’t stop rotating. They weren’t able to provide a WiFi firmware upgrade for the remedy, really? I had to pay $50 for a refurbished cover with the motherboard in it. The PURMAX 2 is terrible with having to constantly maintain the unit with litter build up on the screen and just under the center. The second issue is having to add litter since it dumps good litter too! I’m surprised it passed all internal testing satisfactorily. They’ll respond that I added too much litter although I’m meeting the maximum depth line. No more PetKit for me!