Bad
130 reviews
PaylocityHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Paylocity is an award-winning HCM platform that brings HR, Finance, and IT together in one system. Organizations use it to manage payroll, benefits, spend, talent, and IT, with AI built into everyday workflows. Customers cut payroll processing time significantly and replace multiple disconnected systems with one. Founded in 1997, Paylocity is consistently recognized as one of the best places to work, and that culture carries into how they work with clients.
Paylocity (paylocity.com) has 130 customer reviews on Rated Honest, with an average rating of 1.2 out of 5.
130 approved reviews, newest moderated first
Anna G.
Posted
I had no idea this company service was so bad. They messed up our tax payments, unethically double charged us, made many errors moving us from one account to another and customer services seems not trained at all. This is quite alarming to see from the billion dollar publicly traded company....
Savvy S.
Posted
Application portal is completely messed up and worthless. Scrambling all my letters. Can't apply as a result. Incredibly frustrating!!!
SimplyDivina
Posted
ABOSLUTELY TERRIBLE, THREE MONTHS NOW I SWITCHED JOBS AND I CANT GET INTO MY HSA SPENDING ACCOUNTS.3 MONTHS AND I HAVE YET TO SPEAK TO SOMEONE MUTLIPLE DAYS OF OVER AN HOUR WAITING AND NO ONE PICKS UP. IF YOU CALL AND SAY YOURE AN EMPLOYER YOU GET A HUMAN BUT ONCE YOU TELL THEM THEY SWTICH YOU BACK TO WAITING. I DONT UNDERSTAND WHY MY ACCOUNT SAYS I HAVE A 0 BALANCE WHEN I ALMOST HAVE TWO GRAND AND NO ONE WILL HELP ME. WHAT IS MY LEGAL RECOURSE?
Natalie S.
Posted
As a 13 year client I have to say customer service is in the toilet at Paylocity. They are burning through teams, constantly changing staff and no one can read and respond to emails appropriately. I have been emailing for over a month about a credit we were due and I expressed my displeasure. No one cares.
Kyle W.
Posted
Wouldn’t give me pricing for their product unless I sit on a 45 minute phone call. Emails were rude and sarcastically wished me good luck.
J. Matthew L.
Posted
Absolute trash. They can say it’s the IRS and not them, but whoever makes it so your money is constantly frozen for review every time you seek mental healthcare online, they’ve made this product unusable. Worst financial decision we’ve ever made, and we will be begging our company and all others to switch to another program offering. Whatever you do, don’t give these people your money to steward. You’ll fight for the right to spend it all year. Terrible customer service, and a problematic program that needs legislative updates to protect against this grift.
Brian R.
Posted
I just want to say that this app doesn't always suck it's got some good in there as well but I have the worst luck with this app at times when it's bad it's bad it's every time I change phones and I had such a hard time that I don't even know what user name or password was used and sometimes clocking in also I punch in and see the green check but when I go to lunch nothing
Michelle S.
Posted
Unethical and Shady! I used them for 1.5 years to do my payroll (very small business). I ended service with them mid-year. At end of year, they had not sent out my W2, so I called to get an estimate on how much to send W2. The rep on phone said about $75. They auto-drafted $400 from my bank account! Totally not the $75 fee I agreed to. They pulled a fast one and now...won't refund my money or acknowledge that they lied to me about the service costs. Nowhere was it documented a $400 service fee. I'm so very glad that I stopped doing business with them. I'm using another payroll company in the future as how Paylocity handled this was unethical.
