Excellent
589 reviews
Panacea FinancialHonesty, pricing, process and quality scores appear once 5 customers have rated them.
At our core, we are a nationwide financial services company, formed out of passion for improving the lives of medical professionals. Panacea Financial is a company founded by physicians offering a full suite of banking services to physicians, dentists, veterinarians and podiatrists at all stages of their career. Our founding partners and advisory board have decades of experience as practicing physicians and within the finance industry and as a result, we recognize the unique challenges doctors have with traditional lenders. We are partnered with Primis Bank for our banking products, a publicly traded and state chartered member of the FDIC.
Panacea Financial (panaceafinancial.com) has 589 customer reviews on Rated Honest, with an average rating of 4.9 out of 5.
589 approved reviews, newest moderated first
SHAIK BABA F.
Posted
All customer happily receive all answer happily not crazy you believe bank is always great life changing all people say all people's good receiving always Bank hopefully all people answer save
Lidiya
Posted
Customer experience was amazing! Very prompt!
Christine
Posted
Rob made the practice purchase experience a breeze. So helpful throughout all aspects.
Carolyn
Posted
Great customer service , speedy turnover, very accommodating.
Larry
Posted
My every Phone ☎️ call and my every email to Panacea has been absolutely wonderful!!!! Always a quick pleasant response, and thier 3,25% interest is wonderful too!!!! 👍😀 They answer all of my questions very professionally!!!!
R
Posted
Parker Beller went out of his way to accommodate my need for refinancing my medical school loans along with the very hectic schedule I have during residency. He made himself available at times that worked for me and would always answer all my questions thoroughly. I appreciate all his work in helping me get approved.
Julius
Posted
Easy and seamless online experience. The true definition of no hassle.
Ron
Posted
Know your customer instructions need update and better clarity. Financial transactions are slow to process. Current balances/pending transactions take a long time to show up online. No welcome package in postal mail. Once I received my checks my last name was spelled incorrectly. The ATM would not activate with a PIN. It seems it was one error after another, I closed my accounts.
Response from Panacea Financial· Nov 1, 2022
Hi Ron - I'm terribly sorry for the issues that you experienced. We have no excuse for misspelling your name on the checks and I take full responsibility for that and am working with my team to ensure a double-validation system to ensure it doesn't happen to anyone else. We take your financial security most seriously, and unfortunately some of the information you supplied on your application caused our digital screening measures to fail (putting your wrong birthday and phone number, amongst other things), slowing down your processes while we manually verified all the data. We did send a welcome package, however you specifically selected to not receive checks, again triggering a manual re-ordering. And you're right again, you can't activate your debit card at an ATM, that's why the instructions are printed on the card to call-in for activation. Thank you for sharing your feedback on our processes and what could be improved. We are always trying to provide a better customer experience. I'm sorry that we weren't able to keep your business. Best, Ned Palmer, MD MPH COO and Co-Founder Panacea Financial
