Poor
273 reviews
OxygenHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Oxygen is a digital banking platform tailored to meet the unique needs of freelancers, digital natives, and small businesses – providing worry-free banking solutions to the nearly 60 million people who make up the ever-expanding segment. Through the Oxygen app, users can manage everyday expenses on their Oxygen Visa Debit Card, helping provide freedom, flexibility and predictability.
Oxygen (oxygen.us) has 273 customer reviews on Rated Honest, with an average rating of 2.5 out of 5.
273 approved reviews, newest moderated first
Fallon Christine A.
Posted
Great app for ur mo ey needs no overdraft fees and keeps u up to date to save money
Response from Oxygen· Jun 15, 2023
Hey Fallon, we appreciate the time you took to leave us this review. Thanks so much for the kind feedback.
Erica M.
Posted
Going on six months and still no resolution to my issue is. To include why it took me seven months to get me a debit card, and why no one can give me actual updates on my disputes that are filed as well as contact information that I am privy to do to consumer rights when my issues are not handling lowest levels I haven’t got that information yet, I am and also requested information for your guises legal department and have yet to receive that we’re going on six months.
Response from Oxygen· Jun 15, 2023
Hello Erica, we are sorry to hear about your experience. The investigation process typically takes 45-90 days depending on the dispute, not six months. An update was provided to you five days ago. Someone will reach out to you as soon as an update is available. We appreciate your patience. Regarding the debit card you mentioned, a debit card was ordered on June 7, and it takes 7-14 business days for the card to arrive. Please contact [email protected] and any information sent there will be forwarded to the appropriate department.
Evelyn M.
Posted
They always saying I don’t have a account when I do and it takes them Forever to do Disputes
Response from Oxygen· Jun 15, 2023
Hi Evelyn, we are sorry to hear about your experience. The investigation process typically takes 45-90 days depending on the dispute. Someone will reach out to you as soon as an update is available. We appreciate your patience.
Suzanne L.
Posted
I am in the process of working with the better business bureau. Oxygen allowed my account to get hacked and the person who did it is now in jail. I have police reports and everything. They refuse to give me back my money. 1297.00 dollars was stolen from me. I dealt with them on a daily basis for months. Gave them all the proof they needed to show them I did not commit these fraudulent transactions. And the perpetrator is in prison for the crimes he committed against me. Still they refuse to give up my money.i really hope the BBB can get it back to me. RUN don't walk away from this bad bad bad company.
Response from Oxygen· Jun 13, 2023
Hello Suzanne, sorry to hear about your experience. Please be assured that we take account security very seriously and our disputes team is here to help with your dispute. If you have any questions about the investigation or would like to request a rebuttal, please reach out to [email protected].
Ganittha J.
Posted
Thank you for trying to make everything easier for me
Response from Oxygen· Jun 13, 2023
Thank you so much for the review, Ganittha! We appreciate it.
Katherine W.
Posted
The answer is always the same
Response from Oxygen· Jun 13, 2023
We’re sorry to hear about your experience, Katherine. Disputes are a highly regulated process that requires thorough and comprehensive investigation on a case-by-case basis. Our dispute team does provide customers with updates as soon as they are available. If you have any questions or would like to request a rebuttal, please reach out to [email protected].
carl F.
Posted
Great experience
Response from Oxygen· Jun 13, 2023
Thank you so much for sharing this, Carl. Our team works hard to provide the best service possible and we are so glad it shows!
Javonte H.
Posted
Didn’t help me
Response from Oxygen· Jun 13, 2023
We’re sorry to hear about your experience, Javonte. We'd love to look into this further. Please send us an email to [email protected] so that we can address any questions or concerns you may have. We are always here to help!
