Poor
273 reviews
OxygenHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Oxygen is a digital banking platform tailored to meet the unique needs of freelancers, digital natives, and small businesses – providing worry-free banking solutions to the nearly 60 million people who make up the ever-expanding segment. Through the Oxygen app, users can manage everyday expenses on their Oxygen Visa Debit Card, helping provide freedom, flexibility and predictability.
Oxygen (oxygen.us) has 273 customer reviews on Rated Honest, with an average rating of 2.5 out of 5.
273 approved reviews, newest moderated first
Jordy V.
Posted
How easy it is to access your whole account.
Response from Oxygen· Jul 18, 2023
Thank you so much for sharing this, Jordy. Our team works hard to make things easy and simple for you, and we are so glad it shows!
Alanna I.
Posted
The customer service is the worst I've ever dealt with in my life. They speak very poor english and now over $23k is stuck in this account because I was lied to about international wires.
Response from Oxygen· Jul 14, 2023
Our primary goal is to address and resolve any issues you may have. We apologize about any confusion that came from our end, Alanna. It looks like you were sent an email regarding this situation. It appears everything has been reversed and the wire fees were refunded. Please let us know if you have any questions or concerns.
Nikole B.
Posted
They do a 30 day hold on hotel deposits? I literally live in a hotel and when I got a room on the 4th of July to be closer to the fireworks, I used this card for the hotel deposit thinking nothing of it. Well on the 7th business day when I was expecting to see my money hit my account - I called and asked why it hadn't. They told me they do the 30 day hold and it is required by Visa but I called Visa as well because I only have visa debit cards and I have never had a hotel or bank for that matter hold my money so long. They are scam artists and I can't wait for that money to be returned because I am going to close my account with this company and now wish I had read the reviews before ever going this route to begin with.
Response from Oxygen· Jul 14, 2023
Sorry to hear about your experience, Nikole. Hotel transactions can take up to 30 calendar days as per visa guidelines, as you will now see in your account the hold is no longer there. If you have any more questions feel free to email us at [email protected].
Tanya
Posted
You denied my claim which is total bull. I have been with yall for over 2 years
Response from Oxygen· Jul 13, 2023
We can empathize with your frustration but we do follow banking protocols in all disputes. You filed a dispute in April, filed for $XXX. You requested the investigation document on 7/7 and all the documents were sent. Since then there has been no attempt made to reopen the claim or provide additional info. If you think your dispute needs to be re-reviewed or you have any further concerns, please email the team at [email protected] to have your claim reopened. As with all disputes there are more processes involved and it is seen as a legal dispute.
Kathleen M.
Posted
Associate was quick to assist and fix the issue I was having! The only thing is the wait time for disputes is to long . Thank you
Response from Oxygen· Jul 13, 2023
Thank you so much for the feedback, Kathleen! We have been receiving higher than normal call volumes. Apologies for the long wait time and for any inconvenience caused.
Christian
Posted
Filed dispute for charges made after wallet and phone was stolen, oxygen denied the claim and hasn't provided me with the documents they said they would provide from their investigation. Update: they sent me an email after seeing review and posted to check my email and the so called documentation of why they denied my dispute was one paper stating that it seemed to match activity from my account, well duh they used my stolen phone and my hacked Walmart account dummy!!
Response from Oxygen· Jul 13, 2023
Sorry to hear about your experience, Christian. However, as a note disputes are a claim and if you think your dispute needs to be re-reviewed or you have any further concerns, please email the team at [email protected] to reopen your claim. This is what we have in our records: There were multiple disputes and multiple merchants were involved. The investigation for $XXX was denied on 6/25. You requested the investigation document on 6/26 which was sent to you the same day. We will be happy to send the time stamps. It was actually determined that this may be a case of fraud and the account was closed, of which you were notified. Since then there has been no correspondence from your end nor is there a request to reopen the claim or provide additional info.
Sheng Y.
Posted
always fix my problem quickly and xustomer support is awesome and very polite
Response from Oxygen· Jul 7, 2023
Thank you so much for sharing this, Sheng. Our team works hard to provide the best service possible and we are so glad it shows!
Danette S.
Posted
Fast and friendly and considerate
Response from Oxygen· Jul 7, 2023
Thank you so much for taking the time to leave this review, Danette. Our team works hard to provide the best service possible and we are so glad it shows!
