NurxReviews of nurx.com

They take forever to respond, wouldn't prescribe the option I wanted due to me having a splenectomy... every prescription has risks so why have a conscience this time and refuse the only viable option.

I used Nurx for anxiety medication. Every month my prescriptions weren’t filled with the pharmacy. I would have to reach out multiple times to get a response and ultimately my prescriptions would be filled but late so I would miss a few doses every month playing this waiting game. The chat is incredibly unresponsive. They don’t read everything before responding and have multiple employees popping in and out. Customer service can’t help you because they will say they only know about the birth control. They will then try to find someone to transfer you to because only a few people can help with non birth control medications.

A waste! The expectation of online providers these days is a reasonably expedient triage, diagnosis and treatment. I requested a simple prescription refill, thought it would be easier this way given a recent relocation pending establishing a PCP. Nope. Delayed communication, unhelpful midlevels, disengaged and contentious support. Cannot in good faith recommend this service to anyone for any care seeking situation for conditions they claim to provide care for.

I left them because they were horrible and when the pill club transferred me back I should’ve left running. PLEASE WALK AWAY. Another health disaster because Nurx insisted to change me to the mini pill. Whoever switched me to norethindrone failed to ask or mention that it would flare up my hormonal acne. Now I have the worst breakout face and will need to go on accutane, in less than three months before my wedding after years of care getting my skin ready for it. Ruined for trusting “professionals” Do yourself a favor and go to your doctor for a prescription, its not worth your well being. And Nurx. Please do better, I hope you dont ruin someone else’s dream or life

Horrible employees and service. I left them once and joined the Pill Club who unfortunately transferred all their customers back over to Nurx recently. Thought I could give them a second chance, NOPE. Customer representatives takes forever to respond, have no idea what they're doing and constantly messing up, causing me to prolong my ability to receive medication. It's ridiculous. Save yourself the headache and stress and DO NOT USE NURX.

I changed my name three months ago and notified Nurx. They said no problem, no need to do anything else! They filled a couple of prescriptions, and then in December I started getting messages that my prescriptions could not be refilled because my insurance was "cancelled." I asked Nurx to please check that they were using my new name EVERYWHERE, because my health insurance has also been updated to that new name. Every time, I would get a cheery "thanks for letting us know! Your prescription is being processed" answer and then the process would repeat. Nurx repeatedly refused to tell me what name is present on my records and what name they are submitting to the health insurance company. This has gone on for three weeks, to the point where I am running out of my medication and am scrambling to find a new provider who can manage the absolute bare minimum of patient record maintenance. Toward the end of the three weeks, after going through this circus with the Nurx bots for maybe the fourth time, I used an expletive in my message. Nurx can't be bothered to read and respond to my critical information about patient identity, or to release MY OWN health records, but boy howdy were they quick to let me know "we don't tolerate vulgarity" and tell me I needed to resubmit my message before they could help me. No thanks, I don't have time to wait two days for you to get back to every message I send you, I'm finding another provider. They also scolded me for not having a new ID on file, telling me it was "unacceptable" and implying that the entire thing was my fault - guess they forgot the part where I reached out to them three months ago to let them know about the name change AND ASK THEM IF THEY NEEDED A NEW ID and they said no. *Edit - I see a lot of responses from Nurx here asking people to contact customer service or contact them through the app. What a joke. Your customer service IS the issue, Nurx.

Absolutely disgusted by customer service. Paid for a consultation and here it is 2 days later and I still haven’t heard from a “clinician.” I sent messages and customer service is very slow in their responses. I don’t quite understand how there’s a sense of urgency to quickly take money for consultations but no urgency to respond to customers questions/concerns. If I don’t hear back from someone soon, I will file a dispute with my bank.

They took my money for a consultation just to tell me they won't help me and to see a local provider. No refund since a doctor "saw" me. Don't even bother.