Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Noctivio
Give yourself the gift of better sleep.At Noctivio, your satisfaction and sleep quality are our top priorities. We're confident that our products will transform your nights and brighten your days.
Noctivio (noctivio.com) has 176 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
We sent the product back as requested over a year ago and they will not answer emails and have never refunded out money for over one year. Steer clear of any products these people sell and their word for a full refund is not honored.
TE
The E.
Posted
Deceptive and horrific customer service
I purchased this product and received it without any issues May, June, July and August, 2025. Liked the product just fine. Then it stopped coming.
Suddenly February, 2026 I get a months supply. I didn’t reorder it and it charged to my PayPal linked account. I had found a cheaper alternative locally.
Tried to call a phone number that doesn’t work. Have sent numerous emails and NONE have been answered. I do receive an automated response saying they will reach out within 24 hours. It has been weeks.
I do not want the product. How irresponsible and completely inept business practices.
BC
Bari C.
Posted
You can buy this at Walmart for 7$
You can buy this at Walmart for 7$ . It's not normal to tape your mouth shut. If you suffer from sleep apnea this is going to cause more harm . No better sleep taping your mouth shut. You can use a stretch bandaid put just up and down middle of mouth does same thing. Ask your doctor if this is good for you before taking your mouth shut!
IM
iron M.
Posted
Does not work for everyone!!! NO refunds!!!
Although this may work for some it does not work for all.
If you choose to try this product only buy the single package to see if it will acutally help in your situation.
I made the mistake of ordering a 6 month supply. I used it for a couple of weeks and it did not improve my sleep. I asked to return the remaining unused product for a refund and have not had a response.
So if anyone wants to try this, I have some avail.
KH
Kelley H.
Posted
15 minutes ago and when I said no to…
15 minutes ago and when I said no to insurance and priority mail
You added that and another
Package of tape. I said yes to $19.95 plus tax and shipping.
I've alerted my bank to your fraudulent use of my cc and they will handle it from here.
You charged me $111.70
We try to support small family businesses and this is what you do. I wish I would have read the reviews first as 4 other customers complained of this same issue. Which have conveniently been taken down.
So disappointed as I was looking forward for my husband to try them.
So shameful,
Richard and Kelley Husby
281-536-3906
Sent from my iPhone
TV
tuan V.
Posted
Be careful with this company .
During the checkout process, I found the setup to be unnecessarily complicated, which led to two additional items being added to my order that I did not intend to purchase.
As soon as I noticed this issue in the final step, I immediately emailed customer service to cancel the orders. However, despite my timely communication, the items were shipped out anyway. I am deeply disappointed with this experience and feel it was both unfair and misleading.
I contacted Noctivio customer service request an RMA, but they did not provide one or their return address. Instead, they stated that I must cover the shipping cost and they will deduct $7.99 for processing from my refund.
It's just another way to take advantage of the customer.
I'm not the only one being misled by this article company.
One quick note their phone number is FAKE.
Response from Noctivio· Feb 24, 2025
Hi Tuan,
I want to address your concerns directly and clarify a few things. We take customer satisfaction very seriously, and while I understand your frustration, it’s important to be accurate about the situation.
Your order was returned without an RMA (Return Merchandise Authorization), which means we had no way to track or properly receive it. Our team informed you of this process in advance, yet the return was made before we could provide the correct instructions. This unfortunately made things more complicated on both ends.
That said, we’ve recently updated our policies to be even more customer-friendly—we now accept returns even after the product has been delivered, and we no longer charge any restocking or inspection fees. We’re a small, family-run business, and while we’re still refining parts of our system, our priority is always to make sure every customer leaves happy.
Despite the complications with your return, I have personally issued you a full refund.
I’ve also sent you a private email to resolve this matter and hopefully win back your trust. Please check your inbox, and I’d love the opportunity to make this right.
Best,
Mike
Founder, Noctivio
KA
Katherine
Posted
BIG SCAM
Noctivio is a big rip off. I placed an order and realized I could not use them. In the same email I tried to cancel the order but it had already been placed. In 30 seconds? They would not cancel the order and instructed me how to send it back I did and they refused to give me my money back. Go to wal mart or Amazon if you’re going to buy this product. Don’t go to their website
WS
Wendy's Y.
Posted
Shady at best …
First off when ordering it automatically overcharged me after trying to exit the site. I IMMEDIATELY tried to cancel the order however was told later it had already been processed… seriously I ordered at 3am on a Saturday? As I’ve read other reviews this is NOT AN UNCOMMON PRACTICE!! Whenever a company wants to push ordering MORE before trying the product usually means it’s not worth a 💩… then afterwards was told not ONLY DO I HAVE TO PAY FOR RETURNING PRODUCT THEM THEY WANT TO CHARGE AN EXTRA $7.99 FOR PROCESSING THAT WILL BE DEDUCTED FROM MY REFUND… JUST ANOTHER WAY OF RIPPING OFF THE CUSTOMER
Response from Noctivio· Feb 11, 2025
Hi Wendy,
I appreciate you taking the time to share your experience. I completely understand how frustrating this must have been, and I want to assure you that we take customer satisfaction seriously.
I’ve sent you and email and have already issued a full refund for your order, with no deductions or fees. My goal is to ensure every single customer is happy and better off after discovering Noctivio.
While we do offer additional discounts on larger orders, these are always optional, and I apologize if this wasn’t clear at the time of purchase.
I appreciate your honest feedback, and if there’s anything else I can do to make things right, please feel free to reply to my email—I’d love to help.
Best,
Mike
Founder, Noctivio