NixonReviews of nixon.com

Purchased Nixon Sentry Solar, stopped working within 11 months. Nixon unable to repair or provide a like for like replacement. So offered a voucher. Customer service incredibly slow (nearly 2 Months into an email exchange blaming ‘system outages’ as blanket reason. Will only provide a voucher for a new watch once they receive the broken watch back. Which required slow international postage to Europe. Very poor experience. Wouldn’t recommend or return bank to Nixon.

Tenho uma mochila Nixon, mochila de viagem, com “500” compartimentos. Partes da mochila, nomeadamente a sua base e bolsos externos, são em pele sintética. Essa pele começou a desfazer-se. Apesar do preço do artigo a sua qualidade é péssima, desfaz-se toda em pequenas partículas pretas que garantidamente afetam a saúde de quem a manuseia. Contactada a Nixon diz que não pode fazer nada! Marca a evitar, preços elevados e garantia zero! Artigos com qualidade ao nível de lixo!

I have a Nixon corporal watch Given to me for fathers by my children Love the watch Recently had a issue with the crown So I sent it to Nixon Amazing service amazing follow up Would recommend these people to every one Great service

I sent my Porter Stainless Steel in december to get if fixed. I paid 70$ for the reparation+ 40$ for the shipping, fine. 5 weeks later I finally get back my watch, but it's the wrong one. You send me back a leather one instead of stainless steel ( not to mention that the leather cost less than stainless) . So I send you BACK your mistake ( Paying again 40$ to ship it ) . And now your team is telling me that they can't do nothing, it was my fault I didn't mention it was stainless one. So I basically paid 150$, to throw away my old watch( I would have keep it if I knew) , and getting NOTHING in return. No refund, no watch?! Tell me you're scamming without telling me.

51-30 Chrono Super Black Box Set This is the first watch I have bought direct from Nixon... never again! First off, There is a Massive Sticker on the 'Presentation Box' bout 'Not eating the batteries' Then, when you open the box, there is ANOTHER card inside saying the same thing... WTF! Why do thy put a sticker that is impossible to remove without damaging the box if there is also a sticker IN the box Next, it is REALLY hard to remove the watch/Strap as the foam packaging is INCREDIBLE tight and difficult to remove Next. I took my brand-new Nixon watch into my local watch repair to see if he could take off the metal bracelet that the watch came with to replace it with the Leather strap in also had in the box. He couldn't do it cos the screw bar that held the bracelet had been put on so tightly it was impossible to remove it without damaging the watch! Next, There is NO instruction manual included in the box and also no way of downloading (That I can find) an instruction manual from the Nixon website. 'Why do you need a manual for the $745.00 / £596.90 watch you have just bought' I hear you asking? Well, it's because the the Second (Sweep hand) DOES NOT ALIGN WITH THE 12 O'CLOCK POSITION WHEN YOU PRESS THE RE-SET PUSHER! It resets to a position thats about 4 seconds BEFORE where it's supposed to do. Finally. The Lume (Glow in the Dark) on the watch face and hands was so poor I took a picture of it along side a £35.00 Chinese watch I bought from Ail Express and the difference in brightness of the Nixon compared to the Ali Express watch was just embarrassing. So, to re-cap.... My brand new $745.00 / £596.90 watch comes in crap packaging thats really hard to remove the watch from, Has no Manual, Has a strap that you can't remove, a sweep hand doesn't even line up and finally, you can't see the face in the dark! So what should I do.... Send it back for a Refund? Hmm,... I'll have to think about it......... Ok I've thought about it and made my mind up (Guess what I've decided to do?) What you should NOT think about is whether to buy one yourself. The answer is, for gods sake.... DON'T DO IT!!! Oh, and one last thing to mention When I tried to leave the above review on the Nixon site, for some reason it never appeared.............. Wonder why?

Had the watch for 2 weeks and it leaked the first surf i had I asked to get it fixed, waited 2 weeks, asked for an update and was told they hadn't even shipped it to Nixon! Terrible

In late December I emailed Nixon because I needed their help to purchase a new pin for a watch strap. I received an email about a week later asking me to send them another email in a weeks time. So I did that. Then I received a second response from Nixon asking me to email them again in another week. Same request from them. I was shocked at this response the first time around but to get it twice with a very obvious email trail was incredible. Anyway following this I sent 3 emails to them and it took weeks for response. However when I did get a response they were excellent and I am happy to say that they have resolved the issue for me.

Probably the worst customer service experience I've ever had. I purchased a 51-30 with a leather band. Over time the band broke. Replacements for the 51-30 aren't available on the website (which is strange considering the watch costs 500 dollars, yet they sell replacement bands for their other less expensive watches). I was told the watch would need to be sent in for repair/replacement. That seemed completely unnecessary, considering it's as simple as removing 2 screws, to install a new band. But the story gets better..... The repair shop is closed and my only option was to join an email list, that would notify me when the "repair shop" was open again. In light of that information, I again expressed my unhappiness with this (what should be) simple problem. I asked to pay for the band and have it shipped directly. Again they refused "we don't ship 51-30 bands". How ridiculous is this whole situation. I'll never buy another Nixon product. I wish I would have read the massive amount of negative/similar customer service related reviews before I spent 500 dollars. My advice is to steer clear of this company. You're money would be much better spent with a company who cares about customer service.