Great
556 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ninjacators is Americas #1 NinjaTrader® Innovator with over 450 mistake-proof NinjaTrader® Indicators & automated trading edges. Over 50,000 NinjaTrader® users in 29 countries TRUST US with their daily futures trading for a quicker and easier way to win their way everyday. Ninjacators is headquartered in New York with offices in Florida.Since 2008 Ninjacators has helped over 50,000 traders prosper faster on the NinjaTrader® platform. Developing over 450 innovative indicators. And nearly 100 unique plug-and-trade strategies with a proven trading edge.All based on our combined 70 years of successful institutional and retail trading experience.
Ninjacators LLC (ninjacators.com) has 556 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.
556 approved reviews, newest moderated first
Roland K.
Posted
I found it impossible dealing with these people and trying to stop the emails.
Response from Ninjacators LLC· Nov 14, 2023
Hi Ronald, We apologize for the challenges you encountered. Upon reviewing your support tickets, we promptly issued a full refund and have successfully removed your email from our system. We appreciate your patience and wish you the best now that the matter has been resolved.
Daniel N.
Posted
Customer service is barnone. Always make sure you understand and completely explain. Every product is designed to help progress your trading journey from newbie to pro in the fastest possible time.
Response from Ninjacators LLC· Nov 14, 2023
Hi Daniel, Thank you for your review! We appreciate your feedback and are glad to hear that our programs have been valuable to you and your trading journey.
SAMSON
Posted
The purchasing experience, as always, was straighforward and efficient. Thank you!
Response from Ninjacators LLC· Nov 14, 2023
Hi Samson, Thank you, we appreciate you sharing your experience with us!
David B.
Posted
Product does not work. Support is not providing any help. Update to Reply: The info has been emailed twice now and also left a voice mail. Still no reply.
Response from Ninjacators LLC· Nov 13, 2023
Hello David, I've carefully reviewed the tickets you submitted, and our Agent Michael is waiting for your response. We're here to provide remote assistance, but we require additional details to better understand and address the issue. Thank you for your cooperation.
Neil R.
Posted
Helpful, friendly & courteous. Easy to do business with.
Response from Ninjacators LLC· Nov 13, 2023
Hi Neil, We appreciate your review and for sharing your experience with us!
Michelle P.
Posted
I hate to leave this review. It's no reflection on the team -- always very nice. I must have purchased 5 to 7 indicators over the years, and I try hard to find the utility. But I end up not using them in lieu of native NT indicators or cheaper ones. That's tough when these average several hundred dollars each. I feel the indicators are oversold in the marketing emails. I recently purchased one after a long break, pulled in by the marketing. Not only was it a challenge to get two of the components working (first time that happened), but I couldn't reach anyone over email nor phone to help for over a day. Which is an eternity when you're trading, working, and a busy parent. And there are no returns, only exchanges. I ended up not using it in lieu of native indicators. Update: Thank you for your response. I appreciate it. I sent my original issue Friday morning at approximately 10 am CST, and called approximately 2 hours later. I definitely didn't expect anyone to reply over the weekend. I did get a response this morning and an exchange, which I very much appreciated. I've reverted back to native indicators, but will keep the new indicator on hand with the others for potential future use. Thank you again, and I appreciate your help.
Response from Ninjacators LLC· Nov 13, 2023
Hi Michelle, Thank you for sharing your experience; your feedback is valuable to us. I apologize for any delay. Upon reviewing your tickets, I noticed that Agent Michael responded to you outside of our regular operating hours on Sunday night. He recommended the Level Touch Trader, which you are now using. We trust this exchange aligns better with your trading preferences. Our Ninjacators founders are avid traders eager to share their proven resources. Although profit guarantees are impossible, many users have achieved success with our tools, and we anticipate a positive outcome for you as well. Should you have further inquiries or require assistance, please don't hesitate to reach out. We wish you the best!
John W.
Posted
This is my 4th five star review for Ninjacators and 2nd for Brent Hilburn. Brent again provided great service in fixing my frozen and locked up Signal Trader Lab while I was on the road and vacation. Ninjacators is very fortunate to have such a knowledgeable and dedicated support assistant in Brent Hilburn.
Response from Ninjacators LLC· Nov 13, 2023
Hi John! Thank you for being a loyal customer and sharing your positive experience! We're grateful to have Brent on our team, and we're thrilled to hear he provided great service. We appreciate your continued support and look forward to assisting you in the future!
customer
Posted
Great job on the new job and the progress you’ve made on this project. I’m sure you will have a good time working with this.
Response from Ninjacators LLC· Nov 13, 2023
Hello! Thank you for your feedback!
