New York Life Insurance CompanyReviews of newyorklife.com

I feel like the motto at New York Life Insurance company is "Prolong the process for as long as you can, so we can pay out as little as we can. If possible, don't pay them at all. That's a win for us!" Don't use New York Life Insurance company. They don't want to actually help you. This business doesn't care about your medical issues or grief.

I am beyond disappointed with NY Life Disability Insurance’s handling of my father’s claim. My father, a 66-year-old man who has suffered two strokes and continues to face serious health challenges, was shockingly denied long-term disability coverage. The company claims he is fit to work based on his heart rate alone, ignoring his high blood pressure, stroke history, and the risks associated with stress. Our family doctor, who conducts full blood work on him every three months, recommended a two-year break from work to avoid further health complications. She is baffled by NY Life's decision, as are we. The lack of consideration for his overall health and the doctor's professional opinion is not only baffling but utterly irresponsible. This company seems more interested in finding excuses to deny claims than in providing the support they promise. I trusted NY Life to be there for us in difficult times, but they have shown a complete disregard for my father's well-being. If you're looking for an insurance provider that actually cares about its clients, I would strongly advise looking elsewhere.

Here's a structured review you can use based on your experience with New York Life Insurance: --- **Title: Extremely Frustrating Experience with New York Life Insurance** I opened a Short Term Disability claim with New York Life on July 1, 2024, and my experience has been nothing short of disappointing. Despite submitting all required medical paperwork, including documentation from my therapist, I have yet to receive any compensation. - **Lack of Communication:** I’ve been in constant contact with their customer service, calling every day, but the only response I receive is that my claim is "under review." I've not spoken with my case manager for over two months, and each representative I talk to gives me the same vague updates. - **Consistent Delays:** They continue to say they need "more clarification" regarding my diagnosis, which is incredibly frustrating. I feel overwhelmed as this ongoing situation forces me to focus on dealing with New York Life instead of prioritizing my mental health. - **Poor Customer Support:** It’s disheartening to know that when I request a call back, I never hear from my case manager. Feeling ignored and unimportant during such a critical time adds to my frustration. - **Impact on Financial Situation:** Due to this delay in compensation, I’m now struggling to pay my bills, which are past due. This has caused me additional stress during an already difficult time. Overall, I'm extremely disappointed with New York Life’s handling of my claim. I expected better support and timely responses, but instead, I feel trapped in a process that’s only adding to my distress. I hope they can improve their communication and support for future clients in crisis. I would not recommend New York life to my worst enemy.

The billing department are the most difficult to work with. If a client is making a payment, just take it. Their customer service too can't speak clearly, I have to ask them to repeat what they are saying. NYLIC - you are earning so much from us, why don't you change your billing instructions, be more flexible in taking payment and get some decent and knowledgable customer personnel who can speak clearly. Your billing service and customer service really sucks!

This company is very family oriented. Their training is first class. They strive to see each employee is successful and and always look out for the best interest of the client.

This company does not deserve one star. I applied for STD back on 11/07/2023. It is now 01/25/2024 and I have not received my payment. They went back and forth for months with my doctor for paper work. I’ve only spoke with my case manager one time and that was when I filled. From then on, she’s (Mekinzie) is never available. They will not give you last names, is way what the representative said. I call everyday and get the same thing, “I put in a request for your case manager to call you back,” and I never get a call back. They are working on it. You can’t even well because of the added stress they cause. I have disconnection notices for non payment of my utilities and this is ridiculous. I was approved and they owe me back pay from 11/2023 and I have not received one payment. I’m beyond frustrated and something really needs to be done about how they handle things.

If you have group disability insurance through work and find yourself in need of it, BEWARE. You, and your poor doctors will be bombarded with forms and requests over and over again. They will claim not to receive documents, completely ignore things you say, dates will change on stuff you upload to their portal and of course it will be basically impossible to speak to anyone. They don't email because then you'd have evidence of their lies and shady. So anyone thinking of disability insurance, keep in mind that there is a good chance it will not actually be there when you need it and for certain the process will be beyond frustrating. I can say for sure this the worst company, if you can even call them that, that I have ever dealt with, and yes that includes the famous offenders comcast or verizon (random charges/fees anyone??) lol Just wait until you see how they twist and bend a simple thing like "you are considered disabled if you cannot perform your own occupation." Seem simple on paper, but they will pick it apart to the n'th degree. Like ok, you have a broken leg and had several surgery but like why does that prevent you from working.... like seriously, um maybe because the leg is broken.... and your doctors essentially become secretary to document your day to day life and issues to work

Last week i have been meeting with thr agent mr mitchell. Nic guy and all. I told him what it is I needed. I also told him that i have a financial manager and she will need to approve it. He offered me good whole life but he only offered whole life thay was good for him. Not me th customer. He never once mentioned secure wealth plus. My manager told me if they dont mention this to you they are not not have your best interest at hand. It wasnt until I brought it up in our third meeting then he was like ooo yeah well. By that time i was like nope. Ill move on to the next.