Newtek BankReviews of newtekbank.com

I was notified my cd was maturing in plenty of time to make a decision on what to do with the money. I received reminders in a timely fashion. Katie was the rep who sent me messages and kept me informed about the renewal and how long it would take. She also notified when the renewal was completed.

I invested in 2 separate CDs. I requested the bank put the money in my checking account upon its maturity. Then i said i wanted to keep part of it in there and have them put part in my checking account. They never did that and said they would charge me $500 to get my money out of the CD because it's already been automatically renewed for six months. I didn't even make anything near $500 from having my money in the CD with NewTek Bank. Stay away from this bank. The customer service people say people will call you back and they don't. The phone customer service people have no authority to do anything. STAY AWAY!

Mark Squires was so helpful. I was having trouble reopening my account. I am 70 and not tech savvy. I called the customer service line and got Mark. He was very patient, kind and immensely helpful. He explained the process to me. He said as the bank was closed he would send a message to reactivate me but it would be tomorrow and he would call me when done. He did return my call but I missed it but left a message to call back. I did call back and I asked for Mark but a lady answered and she stated she could help me which she did and my account was reactivated. Mark tried again the next day and left a message as was unaware I had been helped the day before. Then he called again today and I told him I was already in my account and he said well I always like to make sure no one is accidentally forgotten. I was so impressed with his kindness, knowledge and perseverance for customer satisfaction and service. Very nice to have people like that with your bank. Makes me happy to do business with you.

Associate Chris Bou was outstanding. This guy deserves a promotion immediately. He walked me through the process of getting my account set up and it was a very fast and seamless process.

I have been very pleased with Newtek Bank. I had a 6mth CD maturing. I just renewed it for a 12 mth CD. I also opened a Savings Account. I was working with them via secure messaging. Both Mark S and Biridiana were working with me. I appreciated their patience and support throughout the process! Special thanks to Mark S for his timely replys!

Over the last 12 months, I've done a lot of interest chasing. I've dealt with about 8 different institutions. Newtek beat them all hands down in the following areas: 1. Communication; constantly check on my requests and promptly answered my questions. 2. Withdrawal policies: One bank limited my daily withdrawals, taking me 3 days to get the funds I needed. 3. Customer service 4. Promptness of sending funds. Special commendation to Katie Houston WOuld bakc with them in a heartbeat.

Let me start by saying that Newtek (NT) customer service (CS) has been extremely helpful and professional. I've no issues or complaints, nothing but praise. The one star with NT, is that every step of the way from opening a single CD to transfering the matured funds involved having to call CS multiple times to get it done. I keep an eye on interest rates for CD's and I transfer funds regularly. NT has been hands down the worst, from there poorly developed website, inflexible terminology, and internal protocols. If I were moving a million USD into an off shore account, I would get the concern. But that's not the case. In particular, the CD I opened at NT, NT will only transfer the funds back to the originalting bank. Which I had closed the account. It took 4 days, 6 emails, 3 phone calls, and a conference call to the receivng bank, for NT to release their internal protocols and for me to restart the process of requesting a funds transfer. I won't go into the pain of it all, but to say. When requested to write reviews by clicking on the provided links. The links don't work. That should give you an idea of the endless pit falls. I cut and paste and here I am.

My account had to be manually setup. Tanya went above and beyond to help in that process. It took a little longer to get up and running but now everything is smooth.