Average
324 reviews
NeedTagsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
NeedTags is a highly reputable and reliable online platform that specializes in providing vehicle registration services for California vehicle owners. With a strong track record of customer satisfaction, NeedTags has established itself as a trusted source for individuals and businesses seeking efficient and hassle-free vehicle registration solutions.
NeedTags (needtags.com) has 324 customer reviews on Rated Honest, with an average rating of 3.2 out of 5.
324 approved reviews, newest moderated first
David C.
Posted
I changed a title, and needed a new front plate. Esperanza was very quick and efficient with her replies. Everything was completed within 2 days of my emailing back and forth to confirm I had all the necessary paperwork
Vivian J.
Posted
Company is a total scam. I worked for DMV and we would get so many complaints. Their company comes up first once you engine search DMV renewal. I almost fell for it. Totally looks legit but notice their web page does not end with gov…. That’s how you know it’s not the actual DMV. Please don’t fall for this scam and pay extra money for a company who is totally ripping you off for unnecessary fees !
Response from NeedTags· Nov 15, 2024
Thank you for your review Vivian. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
Eric S.
Posted
Jane was very helpful through the process. I was confused to some extent and she was patient and clear about what exactly to do. Thank you
Marie L.
Posted
COMPANY IS SCAM. DMV CONFIRMED THEY ARE NOT AFFILIATED. TAKE YOUR MONEY, NO STICKERS, AND 1800 NO ONE ANSWERS. WILL BE FILING A LAW SUIT. OWNER IS AN INDIAN SCAMMER OUT OF INDIA
Response from NeedTags· Nov 13, 2024
Thank you for your review Marie. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” While we cannot share specific details in this public response, if you don't receive your order within 21 days and up to 45days, simply request a FREE replacement. We will gladly ask our shipping team to re-mail your order. As a NeedTags customer you are entitled to a free replacement whenever the USPS misdelivers your mail, your mail gets lost or stolen, or for any reason our first shipment does not reach you. As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
Gerry
Posted
EVERYTHING ... Your phone rep was not that informative ... even short at times! I was not aware I was missing a form that was never mentioned ... so I filled that out and sent it to you ... after that then was told I had to have it smogged? Think you folks would have told me that was missing with the missing form?? Was not sure as to why I had to have it smogged either ... was smogged in May, when tags were renewed? Did not ask any more questions because I did not want to deal with ANY of you! Not to mention it was EXPENSIVE!!!
Response from NeedTags· Nov 12, 2024
Thank you for your review Gerry. NeedTags strives to provide transparency throughout the customer journey. The cost of the actual transfer itself, i.e. DMV registration fees, are finalized/collected only after your paperwork is received by our office. These fees are disclosed and explained in detail prior to checkout, alongside a full explanation of the process. Title transfers can be tedious, and it's best to have a trusted DMV registration service provider on your side. While we cannot share specific details in this public response, we encourage the complainant to contact our customer support team for a welcomed opportunity to further discuss their concerns and appreciate them taking the time to voice this matter.
AT
Posted
Easy of Process
Bonnie B.
Posted
This is a warning ⚠️ be very vary careful with this site. They don't refund if you find out that they are not the real DMV site and you already paid. They are a 3rd party that will charge you huge fees with no warning. When the real DMV is free. And they will threaten to take you to court. So don't get trapped in these tactics. This is a nother form of Bait and switch.
Response from NeedTags· Nov 8, 2024
Thank you for your review Bonnie. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. You may visit the DMV but keep in mind on average DMV wait times are usually 3 hours and typically DMV appointments are 1 month out. Please contact our customer care department if we can be of any further assistance.
Matthew E.
Posted
Your company is is foul. I was led to think I was purchasing my new tags through the government DMV site and was swindled into using your service by your misleading advertisements and google search results. Enjoy your $50 for doing absolutely nothing.
Response from NeedTags· Nov 6, 2024
Thank you for your review Matthew. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
