VeroReviews of myvero.com

Lost both my parents in 2023 and it's been very distressing for me trying to get answers concerning their house insurance as I am Executrix of their estate. Had to get family lawyer involved at one point and Vero said everything all sorted and that nothing was owing. Lo and behold letters telling me I missed a payment when I hadn't. Then I was told payments missing since March, again. Which was incorrect. I keep ringing and emailing and it's been an absolute nightmare. Just an awful experience at a very stressful time for our family having lost both Mum and Dad. I cannot put a specific date as this is still ongoing so I put in today's date as this is still unresolved

Something happened with Vero after 2020 and they have become the worst to deal with! You have noone else but the operator to talk to! Nobody answers your e-mails or calls. Nownthat we have all the written evidence, we are going to go through Ombudsman on Monday. Stay asay from this company!

I insured my car, boat and trailer and house with Vero. I made a claim on my boat and it has been over a year of bumping me off. People leaving and passing the buck. I would not recommend this insurance company at all.

Worst insurance one would have no transparency and no customer service

Pathetic!.. my father passed away & i inherited his vintage car but when i called to cancel insurance under his name & insure in my name i was told policy can't be canceled until i have lawyer send info... didn't need to do this when changing registration into my name & the old policy is about to expire & you don't have dd authority so what are you going to do when payment for renewal isn't received?? Considering the circumstances you could have been more compassionate! I am totally unimpressed & disgusted with the way i was treated & will NEVER use or recommend vero!! The car is now fully insured with a far more compassionate & caring insurer & vero can get effed!!!

Hands down the worst possible website to apply for an apartment building. It looks pretty but it's completely non-functional. There are tens of errors in the browser console. The first response from support is "reset your cache" and it never works. Support always says "building cancelled the lease request". The building is confused. I am confused. It took us 3 days to apply when they claim they make things faster. This is what happens when VCs back ideas with teams that have 0 execution prowess. I'm livid and annoyed - not how you want to feel when you're finding a new home.

Utterly incompetent insurers, in 12 years I have had one single claim - and Vero attempted to absolve themselves of all liability in that instance (motor vehicle rolled into a parking machine while unattended - no mechanical fault) & Vero tried to make me pay the $5600 for the parking machine (apparently you are not insured if there is an accident with your motor vehicle and you are not driving it). A threat to have the insurance ombudsman review the claim made that magically disappear. Fast forward to 2021, for the last 3 years Vero has sent my insurance policy , that I pay for, addressed to an ex partner (who has never lived at the same address) and 3 years in a row I have phoned them to have it corrected (the cannot seem to do that). But the icing on the cake is the 63% premium increase on my policy (never made a claim) without explanation. The premium for my house insurance with Vero is now almost a deposit on a house annually or the price of a good second hand car! Not getting another cent from me. Shop around and do not insure with Vero, they are rip off agents.

We had a flood. Vero was the insurer. They hire Morgan Project Services (MPS) to fix. MPS fix it halfway, then abandon it for more than 4 months until I contacted them. Then they continue to partially finish it until one last item which they claimed it is fixed, but it is not. Vero Closed the claim. More than 1 year later, the issue is left untouched. Vero reopen claim, few email exchanges, issue still not solve. Insurance left us hanging "wait until you hear from us". Either MPS claimed job done, cashed out, refuse to fix, or Vero is just useless at what they are supposed to do. As a reader, you make decision whether you want to engage with this company.