FortivaReviews of myfortiva.com

The customer service is terrible! I made a payment three weeks ago online that did not show up the next day. It showed no record of that payment being made so I made a second one like an idiot, which resulted in two payments, going through my bank, and one of them not being authorized. They have suspended my account and charged me a $25 NSF fee even though my bank waived all fees because they said it was not authorized. I’m getting nowhere with this company.

If I could give them 0, I would. Got a 0% interest for 12 months. The first payment they took the full amount (and also charged a $79 annual fee). I called land disputed that, they said it was refunded and would take 10 business days for me to have a refund check after it was cleared from my bank. The money cleared 8/31. I called monday 9/18, no check. Was told it would be here by Friday. Called again 9/22, still no check. At that time was told the "back office" didn't clear the refund until 9/11 so it would be 10 business days from then to get my refund. Told again to wait. Called again 9/25. Nothing. Spoke with a supervisor, Manuela. She said she would personally call me with an update on the 27th. Guess who didn't call. Spoke with John, another supposed supervisor. No help. I told him to reverse the refund and close the account. He said it would take 3-5 days for that to take effect. Let's see if that's true, but I'm highly suspicious that I'll have to call them AGAIN. They have been nothing but a headache and I wish I would have just paid outright.

Bad customer service trying to get access to my statements. Aug and Sept, I am unable to access. Worst customer service. Such a disappointment.

I just received a notice that their annual APR is now 36%! Is that legal? Loan sharks don’t charge that much interest.

Made a Wayfair purchase on July 15 2022. First statement was dated August 11 2022 showing an interest fee dated August 9 2022. After giving up on trying to have their costumer service explain why there was an interest fee on a 24 month deferred fee plan even before the first statement was generated, on Jan 30 2023 I paid the full balance of the statement (dated Jan 11 2023). Payment was due on February 6 2023. After almost 7 month with not a single communication form them (email, letter, phone call, nothing), on August 17 2023 came to find out there is a late payment on my credit report from them, claiming there was a fee not paid and now I owe 85 dollars. After looking at filling a claim with BBB (which I didn't because Fortiva cannot get any lower reviews) I filed a claim with the Consumer Financial Protection Bureau which is a government agency. Government should shut them down and ban them from any financial activity.

They repeatedly LIE about posted payments. Never been late ONCE… always at least a WEEK early and still get fees. I plan on filing fraud charges. I’ve recorded all chats, conversations, online account info., etc. I suggest all do the same. Go to your bank and fight their fraud and scam ways. It’s against banking laws!!! The LYING was the last straw for me.

My husband and I have an account with Fortiva. I thought at the beginning that the accounts came under one so I started paying one not knowing about the other until my husband handed me an envelope and ask me to pay it bc it was late. I told him that I already paid them. Later another day I noticed that the one he gave me had his name on it so I called to explain what happened. I paid late fee but was unaware of interest fee's.(never heard of that) Also at the beginning I didn't know who they were and that Vivint was totally separate. Vivint explained to me that they was the service and Fortiva was the equipment. A bit much from all of the problems that we had from the very beginning with the equipment. My husband started out with $2000.00 which in a years time we paid 1330.21. His balance as of now is 1801.73, only 153.00 was applied on the account from payments from July 2022 to July 2023. Difference of 515.98 extra Fortiva wants us to pay for late and interest fee's. On mine they took double payment and the reason why my husbands account was messed up is because they had changed it to my name so my name was on both accounts as the owner of the accounts. Fortiva's making us pay for the mistake that they made. Last month June 2023 They just fixed it by putting my husbands name back on the rightful account that belongs in his name. We should not have to pay for there mistake. They rip people off which is not right and they don't work with you even when the situation or error is on there end. Totally not right.

Fortiva are crooks..my balance never seems to go down and their late fees are ridicoulous! I will NEVER deal with this company again!! DO NOT DEAL WITH THEM!