Average
1,564 reviews
MyDiabetesHonesty, pricing, process and quality scores appear once 5 customers have rated them.
A personalized and science-based solution for managing diabetes and prediabetes. Take our quiz to find out how MyDiabetes can help you!
MyDiabetes (mydiabetes.health) has 1,564 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
1,564 approved reviews, newest moderated first
JAC
Posted
ease of reading and applying common sense during the registration process
Response from MyDiabetes· Sep 13, 2026
Hey JAC, Thank you for your feedback! We’re glad to hear that you found the registration process easy to read and straightforward to navigate. If you have any questions, we’re always here to help. 😊 Best regards, MyDiabetes Team
William B.
Posted
Shockingly poor service. They are only interested in your money. The app is average and overpriced. Customer support don't care. Stay well away.
Response from MyDiabetes· Sep 11, 2026
Hello William, We’re sorry to hear that your experience with MyDiabetes left you feeling this way. We understand your concerns about the value of the app and, especially, your experience with customer support. Our goal is to provide a useful service and responsive assistance, so we’re disappointed that we didn’t meet your expectations. We’d appreciate the opportunity to review your specific concerns and see what happened. Please contact us at [email protected], mention this Trustpilot review, and include the email address associated with your account and any relevant details. Our team can look into your experience and assist you further. Best regards, MyDiabetes Team
Steve T.
Posted
We don't want to have an ongoing subscription, and I am seemingly unable to cancel it, also we have not been able to download the meal plans we purchased.
Response from MyDiabetes· Sep 10, 2026
Hello Steve, We’re sorry to hear you’ve had difficulty cancelling the subscription and accessing the meal plans you purchased. We understand how frustrating it is when you want to stop a recurring subscription and also cannot access content you have already paid for. If you subscribed directly through our website, you can cancel through the “Manage My Subscription” section. If you subscribed through Apple or Google Play, cancellation needs to be completed through the relevant subscription settings. Please note that deleting the app does not cancel an active subscription. Please contact us at [email protected], mention this Trustpilot review, and include the email address associated with your account and, if possible, a screenshot of the issue. Our team can check your subscription and account access and help you resolve both issues. Best regards, MyDiabetes Team
JANET
Posted
I gave 5 stars because it was not time consuming.
Response from MyDiabetes· Sep 9, 2026
Hello Janet, Thank you for your feedback! We’re glad to hear you found the experience straightforward and not time-consuming. We know that making daily tracking simple and convenient can make it easier to stay consistent, and we appreciate you taking the time to share your experience. 💙 Best regards, MyDiabetes Team
Anne W.
Posted
I purchased this subscription some time ago now but never used it. I had NO IDEA it was an ongoing subscription. I have just been charged another £70 + for NOTHING. I am older and not very familiar with using technology or apps. I have now spent over £140 on something I have never used and hoping I can at least have the last payment refunded. There is no way that I can see to contact you directly. Your contact procedure is ambiguous and vague. I am truly disappointed and feel very let down and very out of pocket. I hope this review serves as a warning to others.
Response from MyDiabetes· Sep 9, 2026
Hello Anne, We’re very sorry to hear about your experience and understand how upsetting it is to discover a renewal charge, especially when you haven’t been using the service. We also appreciate your feedback about the contact process and are sorry it did not feel clear or accessible. We’d like to clarify that subscription pricing, recurring charges, renewal terms, and cancellation conditions are clearly presented during checkout and outlined in our Terms and Conditions. An active subscription can renew automatically according to the selected billing period, and simply not using or deleting the app does not cancel the subscription. Regarding the recent charge and your refund request, we’d like to review your specific account and billing history rather than make assumptions. Please contact us at [email protected], mention this Trustpilot review, and provide the email address associated with your account and the relevant transaction details. Our support team can investigate the subscription, review the charge, and clarify the available options. Best regards, MyDiabetes Team
Peter
Posted
Very easy to get through the screens and choices
Response from MyDiabetes· Sep 9, 2026
Hey Peter, Thank you for your kind feedback! We’re glad to hear you found the screens and choices easy to navigate. If you have any questions, we’re always here to help. 😊 Best regards, MyDiabetes Team
Robert P.
Posted
So far it's good, but I'm still new.
Response from MyDiabetes· Sep 8, 2026
Hey Robert, Thank you for sharing your experience! We’re glad you’re enjoying MyBody so far, and we hope it continues to be helpful as you explore the app. 😊 Best regards, MyBody Team
Ruben L.
Posted
Its not for my country .- México
Response from MyDiabetes· Sep 8, 2026
Hello Ruben, Thank you for your feedback. MyDiabetes should be available in Mexico, so we’re sorry to hear you were unable to access or use the service there. We’d be happy to look into this and understand what may be preventing you from using the app. Please contact us at [email protected], mention this Trustpilot review, and include the email address associated with your account and, if possible, a screenshot of the issue. Our team will be happy to investigate and assist you. Best regards, MyDiabetes Team
