MyDiabetesReviews of mydiabetes.health

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3.9

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1,564 reviews

MyDiabetes3.9Average

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About MyDiabetes

A personalized and science-based solution for managing diabetes and prediabetes. Take our quiz to find out how MyDiabetes can help you!

MyDiabetes (mydiabetes.health) has 1,564 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.

Also known as: mydiabetes.health
Website: mydiabetes.health
Category: Personal Care
Listed on Rated Honest: 2026

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Holly L.

Posted Sep 15, 2026

Beware, you are signing up to a subscription not purchasing an app!

On the website of the charity Diabetes UK I clicked through a lot of questions, and only realised at the point of being asked for payment that this was a commercial app, presumably from a pop up ad, and nothing to do with the charity. I foolishly paid for the app, a bit of a sunk cost fallacy having spent so long giving them all my personal information. Classic high pressure sales techniques of unmissable offers and paid £25. Used it for 2 days, found it useless unless you want to weigh everything you eat and unsubscribed from their daily spam emails. 6 months later, with no warning £71 went out of my bank account. I was unable to log on to my 'account' online not on the app but managed to without a password (as I don't think I ever set one up) and cancel the subscription. More high pressure sales techniques that you can get a lifetime 'subscription' for a quarter of the 6 month 'subscription', of course, as there is no ongoing service, just the one off purchase of the app. However, I did manage to cancel. The company is baseed in Lithuiana which must have very loose legislation about signing up to recurring payments. In the UK I would expect to receive written notification that I had signed up to a recurring payment, and a renewal notice, none of which were ever received. So just be aware!

Response from MyDiabetes· Sep 16, 2026

Hello Holly, We’re sorry to hear about your experience and understand why you were frustrated by the renewal and the difficulty accessing your account. We’d also like to clarify that MyDiabetes is a commercial service and is not operated by or part of Diabetes UK. The subscription is purchased through the MyDiabetes checkout process, where the pricing, billing period, automatic renewal terms, and cancellation conditions are presented, and these details are also included in our Terms and Conditions. MyDiabetes subscriptions renew automatically unless cancelled before the renewal date. If a subscription is cancelled correctly, no further renewal charges should occur. If you purchased any additional subscriptions or add-ons, these are separate and may also need to be cancelled separately. We also provide cancellation options depending on where the subscription was purchased. We’re sorry you had difficulty accessing your account and that you felt the service did not meet your expectations. If you believe the renewal charge was unexpected or you had trouble cancelling, please contact us at [email protected], mention this Trustpilot review, and include the email address associated with your account and the relevant transaction details. Our team can review your account, subscription and billing history and clarify what happened. Best regards, MyDiabetes Team

About MyDiabetes

A personalized and science-based solution for managing diabetes and prediabetes. Take our quiz to find out how MyDiabetes can help you!

MyDiabetes (mydiabetes.health) has 1,564 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.

Also known as: mydiabetes.health
Website: mydiabetes.health
Category: Personal Care
Listed on Rated Honest: 2026