Poor
11,886 reviews
MrFluffyFriend™Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Susan C.
Posted
Our wee Yorkie loves her Mr Fluffy friend bed . She really snuggles down , and is very relaxed in it .
Response from MrFluffyFriend™· Feb 17, 2023
Hi Susan! Thank you! We love your feedback. Nothing makes us happier than knowing that your pet loves our bed. We aim to provide the best experience to your pets. Please always check our Newsletters and emails as we often provide promo codes that you can use on your next purchase.
Joanne V.
Posted
I have 2 of the calming beds for my pup and got one for my sister's pup and both love them. Best purchases ever.
Response from MrFluffyFriend™· Feb 17, 2023
Hi Joanne! Thank you! We love your feedback. Nothing makes us happier than knowing that your pet loves our bed. We aim to provide the best experience to your pets. Please always check our Newsletters and emails as we often provide promo codes that you can use on your next purchase.
Phillip
Posted
Very poor service
Response from MrFluffyFriend™· Feb 9, 2023
Hi Phillip! We're sorry to hear that you're not satisfied with our service. We try to constantly improve our products and services with helpful feedback like yours.You can contact us via email at mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
Ellen H.
Posted
Really soft and fluffy but the largest isn’t large enough for our Weimaraner!
Response from MrFluffyFriend™· Feb 13, 2023
Hi Ellen! Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so.
kaylene T.
Posted
Prompt service
Response from MrFluffyFriend™· Feb 17, 2023
Hi Kaylene! Thank you! We love your feedback. We aim to provide the best experience to your pets. Please always check our Newsletters and emails as we often provide promo codes that you can use on your next purchase.
Emad M.
Posted
I purchased one of their items Never delivered Never contacted me Never offered a refund or any way to compensate Better off buying from someone else
Response from MrFluffyFriend™· Feb 9, 2023
Hi Emad! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Yvonne L.
Posted
Communication was great. Thank you. And the dog bed I purchased is very much loved by its occupant 🌞 Have another one now for Christmas for another dog!! Very happy 😊 Cheers Yvonne
Response from MrFluffyFriend™· Feb 17, 2023
Hi Yvonne! Thank you! We love your feedback. Nothing makes us happier than knowing that your pet loves our bed. We aim to provide the best experience to your pets. Please always check our Newsletters and emails as we often provide promo codes that you can use on your next purchase.
Mr Derek S.
Posted
Long delay on delivery so I cancelled the order. I then had an email to say it was on the way as the despatch note had been made. I asked them the collect when delivery had finally been made to be offered a discount if I kept the bed, I agreed and still haven’t had the agreed money refunded. All together, not good.
Response from MrFluffyFriend™· Feb 11, 2023
Hi Mr. Derek! Thank you for sharing your feedback. We apologize that you didn't have the best experience with our shipment. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services. If you have any further concerns, please don't hesitate to contact us at [email protected]. We hope that you will give us another opportunity to make things right for you.
