Poor
11,886 reviews
MrFluffyFriend™Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Carl
Posted
Do not buy from MrFluffy Friend as they do not reply to emails, item is not as described and incorrect size, they are a joke!! STAY AWAY!!
Response from MrFluffyFriend™· Feb 8, 2023
Hi Carl! We're sorry to hear that you're not satisfied with our service. You can contact us via email at mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
Helen Agnes A.
Posted
I like the colour,texture & quality but it is too small. I followed your guidelines & purchased a XL for my Aust.Cattle Dog but it's too small for her to lie down & stretch out - so she doesn't use it.
Response from MrFluffyFriend™· Feb 12, 2023
Hi Helen! Thank you for taking the time to share your feedback with us. We apologize that your experience didn't meet your expectations. We would like to make things right and have thought of something special for you. Could you please check your email for further details? We believe that this solution will help resolve this matter.
Megan S.
Posted
Maybe if it's say 7 to 21 day delivery to your door MR FLUFFY FRIEND, should stick to it. It took 5 weeks to get my item. Very disappointing
Response from MrFluffyFriend™· Feb 8, 2023
Hi Megan! We're sorry to hear that you're not satisfied with our product. You can contact us via email at mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
Vicki Y.
Posted
I ordered two beds, which arrived very quickly. My dogs do love these beds - they curled up in them right away. I had to wash one already, when the cat decided to cough up a hairball in the bed - they are easy to clean, as was indicated.
Response from MrFluffyFriend™· Feb 17, 2023
Hi Vicki! Thank you for leaving us a positive review. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
Miranda
Posted
Quick shipping. Great product. Dog very happy!
Response from MrFluffyFriend™· Feb 17, 2023
Hi Miranda! Thank you for leaving us a positive review. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
RKT
Posted
Lucy loves her new bed. Best thing I’ve ever bought her.
Response from MrFluffyFriend™· Feb 17, 2023
Hello! Thank you! We love your feedback. Nothing makes us happier than knowing that your pet love soyr bed. We aim to provide the best experience to your pets. Please always check our Newsletters and emails as we often provide promo codes that you can use on your next purchase.
Jenny F.
Posted
Took a little longer than expected, but thrilled with the product
Response from MrFluffyFriend™· Jan 25, 2023
Hi Jenny! Nothing makes us happier than knowing your pets love the beds. We apologize for the long delay though. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback! 🐾️
Hank S.
Posted
I purchased three beds and as soon as I received the beds my younger dog tore one open and started pulling out the stuffing. I have sent four emails since you heve no phone number asking for help to return and I have received NO response. What a rip off!!!
Response from MrFluffyFriend™· Feb 8, 2023
Hi Hank! We're terribly sorry to hear that you're not satisfied with our service. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
