Poor
11,886 reviews
MrFluffyFriend™Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
AlastairMilne
Posted
Very poor quality,for the price ,asked for updates on delivery,no reply
Response from MrFluffyFriend™· Jan 20, 2023
Hi there! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Debbie S.
Posted
I haven’t received it yet, but this is the second notice I’ve received to review it!
Response from MrFluffyFriend™· Jan 20, 2023
Hi Debbie! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Darlene D.
Posted
I have been trying to return the bed for ten days and have gotten nothing but a complete run around. I asked six times for a return label and the only thing I get back is “my request has been updated”. Their game is to let the 30 days run out so no return can be made. Very poor customer service.
Response from MrFluffyFriend™· Jan 20, 2023
Hi Darlene! We are terribly sorry to know you are unsatisfied with our product and serice. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
David V.
Posted
Dogs love it, but I had to sew up a tear in the first two weeks. Hoping it will wash well
Response from MrFluffyFriend™· Jan 25, 2023
Hi David! Nothing makes us happier than knowing that your pet loves our product. We're sorry to hear that you have to sew it up though. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you! 🐾️
BJ
Posted
Our cat loves it , however the dog one should have more padding on base. Can feel floor rather than softness . TY
Response from MrFluffyFriend™· Jan 25, 2023
Hi BJ! Nothing makes us happier than knowing that your pet loves our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Kim
Posted
The problem with the product is that you have to hang it to dry. Leaving the time you can actually use it is limited. You have to pay your own shipping to return it TO CHINA. That’s a fair distance and extremely expensive from Canada. I do not recommend this product
Response from MrFluffyFriend™· Jan 20, 2023
Hi Kim! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Tracey C.
Posted
Offered a percentage refund for a MrFluffyFriend I ordered. I did not need it so was happy to accept and donated the bed to a dog rescue.
Response from MrFluffyFriend™· Feb 14, 2023
Hi Tracey! Thank you for leaving us a positive review. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
Donna T.
Posted
These people are frauds they advertise the product and miss lead you to the quality. It’s a piece of garbage bag and then when you try to return it, they keep saying I’ll get back to you and nobody does and I’m trying to get a refund.!
Response from MrFluffyFriend™· Jan 20, 2023
Hi Donna! We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
