Poor
11,886 reviews
MrFluffyFriend™Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Heide J.
Posted
You sent me a bed that had a poo stain on it and then told me that I had to pay to return it. This was the second worst purchase experience in my life.
Response from MrFluffyFriend™· Jan 20, 2023
Hi Heide! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
J H.
Posted
My package was several weeks in arriving, after the charges hit my card and subsequent delivery. Item was triple wrapped in plastic with no packaging addresses or return info from company. The item smelled rank and putrid and chemically. No cleaning instructions.
Response from MrFluffyFriend™· Feb 11, 2023
Hi there! Thank you for sharing your feedback. We apologize that you didn't have the best experience with our shipment. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services. If you have any further concerns, please don't hesitate to contact us at [email protected]. We hope that you will give us another opportunity to make things right for you.
Sigrid W.
Posted
Es gab nach Bezahlung keine Bestellbestätigung oder Rechnung. Aber das Bett kam nach 3 Wochen. Falsche Farbe. Und mit starkem Chemiegeruch. Aber es hat das sofortige Waschen bei 30° und anschließende Trocknerbehandlung (Daunenprogramm) ohne Schäden überstanden. (auch Waschmaschine und Trockner geht es gut). Jetzt ist es der Lieblingsschlafplatz meines Dackels.
Response from MrFluffyFriend™· Feb 11, 2023
Hallo Sigrid! Vielen Dank, dass Sie Ihr Feedback mit uns teilen. Wir entschuldigen uns, dass wir Ihre Erwartungen nicht erfüllt haben. Wir möchten dies mit Ihnen besprechen. Bitte kontaktieren Sie uns unter [email protected]. Wir würden gerne Abhilfe schaffen und hoffen, dass Sie uns noch einmal Gelegenheit dazu geben
Natasha B.
Posted
Not the cheapest product out there but the Dog Bed(s) I've bought from there have been loved by my dogs so no complaints from me and family.
Response from MrFluffyFriend™· Feb 14, 2023
Hi Natasha! Thank you for leaving us a positive review. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
Loretta M C.
Posted
I sent you an e-mail telling you I was sending my pet bed back return to sender never opened because I no longer needed it. I never received a response back to me. Highly unsatisfied!
Response from MrFluffyFriend™· Jan 20, 2023
Hi Loretta! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
T W.
Posted
The bed seems kind of thin, and for whatever reason my dog (a lab) won't even try it. So, for me at least, the "comfort bed" is a flop. Sorry.
Response from MrFluffyFriend™· Feb 11, 2023
Hi there! Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so.
Karen Clark. C.
Posted
I did not recieve my full order. I do not have money just to give away. I am still due a medium gray dog bed. Thank you Karen Clark
Response from MrFluffyFriend™· Jan 20, 2023
Hi Karen Clark! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Dorothy B.
Posted
I got the dog cushion for her chair and she goes in it a lot. It is cozy and warm in this cold weather.It is well made and the color is lovely. I am happy with it and so is Tessie.
Response from MrFluffyFriend™· Feb 14, 2023
Hi Dorothy! Thank you for leaving us a positive review. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
