MrFluffyFriend™Reviews of mrfluffyfriend.com

Terrible customer care, very late delivery and poor quality item

first off I ordered an extra large bed for my dog and received a small bed. I emailed numours times and as i got no response i returned the parcel to the senders address on the packet as i wanted the bed for a xmas present and was running out of time. I finally got told that was the wrong address and i had to send it back to china. I was certainly had no idea the beds came from China if i had known that i would not have ordered one. All i want now is to get my money back. If you put the wrong return address on the package that is your problem not mine. So far your response has been shocking and certainly not good publicity. I don't expect to get a reply from you but will certainly not recommend any dealings with your company

I NEVER received the dog bed I ordered!!(: I let customer service know by THIS survey and nothing has transpired. Could you please check and recheck your data, shipping etc..

This was the best purchase!! We cannot get our Bella out of Mr. Fluffy since Christmas!! She loves it!!

These beds don't have much cushioning in the center bottom, but our three short haired dogs enjoy the long fluffy feel, even though they aren't anxious dogs. They do get cold easily because of short coats. They range in size from about 40 pounds to 60 pounds. Even the 60 pounder liked curling up in the bed one size too small. We solved the cushioning problem by placing these beds on top of 42" round beds.

Jai commande un panier xxl pour mon cavalier de 8kg qui aime dormir comme un pacha tout en étant bordé. Lorsque le panier est arrivé, nous avons été extrêmement surpris par la mauvaise qualité de l’assise, pas fluffy du tout, aucune densité, c’est comme s’il était par terre et pourtant c’est un panier initialement pour um chien dau moins 4x sa taille! Au bout de 30secondes il a décidé de ne jamais y retourner… Je demande un retour au bout de 15 jours, en ayant espéré qu’il accepte d’y retourner. Le service client revient vers moi avec des propositions saugrenues, gardez le et on vous rembourse 15%, offrez le aux chiens de vos amis, etc, bref tout pour ne pas vous donner les informations pour faire le retour. Relancés par 3 mails, j’attends toujours l’adresse de retour qui ne figure nulle part sur le site ni pire encore, ds les CGV! Panier vendu 2 ou 3 fois plus cher que la concurrence, j’attendais une qualité qui se démarque et un service sérieux. Au lieu de ça l’impression de faire une transaction douteuse avec une entreprise malhonnête, le tout pour un produit catastrophique en plus.. énorme déception, fuyez!!!

The sizes are just off. I got a small bed for my 10 lb schnauzer and it's too small. Same with my medium bed for a 20 lb schnauzer - too small.

The medium bed isn’t big enough for a chunky border terrier. The company are not keen to exchange anything. It’s a long way to China ! especially over Christmas when there are also postal strikes and you have only 30 days to return.