MrFluffyFriend™Reviews of mrfluffyfriend.com

Like many others, ordered the bed in early December, it is still not here, customer service will not answer, no phone number, I want my money refunded but they won’t respond. What a mess.

Would give this a 0 star if I could. It has been a month and still have not received my order and it hasn’t even shipped!!! This company is a complete SCAM!!! DO NOT ORDER FROM THEM!!!! This is the worst customer service experience I have ever experienced. Have been emailing back and forth with this company about my order that hasn’t even shipped and it’s been a month! They have not given me a refund and keep ignoring my consistent requests for one! I never received this product. I’m convinced it does not even exist! These people are scammers and deserve to be shut down!!!! GIVE ME A REFUND! I WANT MY MONEY BACK!!!!!!!!!!!

I put in a order weeks ago and i keep getting the run around by email about the shipping when they said it had shipped but usps is stating no label has been created. This is a scam

I ordered 2 dog beds December 14th, 2024. It is now December 26th and I haven't received anything, except an annoying email telling me to be patient. Lousy customer service chastising a customer who has not received their order in 12 days and still ongoing as not received! Won't recommend them, or buy anything from them again! Shame on them!

Same as other 1 Star complaints. Ordered, received tracking numbers stated the USPS is awaiting delivery of products. Emailed Mr Fluffy Friend with no response. Contacted credit card company and received my money back. DO NOT DO BUSINESS WITH THIS COMPANY.

We ordered a bed for our dog on December 4. We have not received the bed nor any updates regarding delivery. Very disappointing The only number we have relative to the order is DXB023WT but the vendor says they cannot find the order or tracking number and there is no telephone number to call. Very poor service. Wonder if I am out $69?

Never recieved my order! I keep checking and nothing happening, not a happy person1

I would love to leave a stellar review but would need to receive the product first in order to do so. I placed an order for 2 beds on 12/6 and 3 weeks later, shipment is still stuck somewhere 'in transit.' Reading reviews now to find I'm not alone (so at least I'll receive the product...eventually?) What I am receiving however are a bunch of marketing emails trying to sell me more stuff, asking me to leave a review, or asking that I "share the love" with other pet lovers. EDIT: RESPONSE RECEIVED FROM MRFLUFFY: Reply from MrFluffyFriend™ 9 hours ago Liz, we're really sorry for the wait on your order. It must be super annoying to get emails about stuff we've sent you when the package isn't even close. We know there have been some delays and we're working hard to sort them out. We really appreciate you letting us know about this and we're going to use your experience to make sure we do better. MRFLUFFY: Thanks for your response. Where are my 2 beds?? Can you send a new shipment, overnight?? I will be happy to provide an honest review of your product once received, but as of now, customer service is pretty much as bad as I've ever seen.