Excellent
211 reviews
The Monterey Company, Inc.Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Nestled in beautiful Bend, Oregon, The Monterey Company, Inc. has been crafting high-quality metal products, stylish headwear, and quality custom promotional items since 1989. Our mission is simple: we're all about providing you with the best products and top-notch customer service. Be Remembered!
The Monterey Company, Inc. (montereycompany.com) has 211 customer reviews on Rated Honest, with an average rating of 4.8 out of 5.
211 approved reviews, newest moderated first
Luke S.
Posted
Great to work with. The customer representative was willing to adjust with us as we adjusted our goals on patches. Very easy to work with and patient. I highly recommend this company if customer service is high on your priority as a customer.
J. W.
Posted
From beginning to end this was a great experience. Josh took away any worries I had and was patient with my questions, accommodating with my requests and informative about the process. I highly recommend this company. Shipping was great. Got here a day earlier than quoted. Product was exactly what I was looking for. I can't say anything bad about them. They're perfect. Can't wait to make another order.
Morgan G.
Posted
Great quality and all of my clients loved their keychains! Wonderful company to work with and did any changes perfectly as requested. The only thing I wish was easier to read was the engraving on back. Maybe I’ll just do print on back text instead next time as the engraving wasn’t easily legible thanks guys!
Response from The Monterey Company, Inc.· Jan 18, 2024
Thanks for the feedback, Morgan! Sometimes those engravings can be pretty hard to read, so you are right that printing might be a good option. I might also recommend asking your rep about a custom-stamped mold for the backside! They are reusable and typically show up much more legible than an engraving would.... and they can be filled with enamel for extra pop!
customer
Posted
Amy is a wonderful account representative. She makes it happen for the customer. I am very pleased with her performance. Now it is up to the production staff.
Drew B.
Posted
You guys did good and got me the pins and coins that I ordered. Good quality and easy to deal with.
Response from The Monterey Company, Inc.· Jan 18, 2024
Thanks for your continued business, Drew! It has been a pleasure working with you and please let us know if there is anything else we can help with. :)
Jim T.
Posted
Good communication and prompt service.
Cam B.
Posted
Excellent service, quality products.
Liah W.
Posted
The customer service I received was great! Just the right amount of follow-ups and they had quick answers to all my questions. Our magnets arrived and looked exactly as I expected!
