MoneyThumbReviews of moneythumb.com

MoneyThumb has been a huge saving point for my company. Many clients do not send register information and we have to rely on the bank statement. This program gives us the ability to take the older statements (and the new) and import them for a variety of clients without logging into their banking portals. Plus it has a 'payee cleanup' feature to help remove the long descriptions on statements!

Moneythumb has saved me countless hours by solving the problem of getting PDF information converted to QBO upload.

If there was zero, I would’ve picked that. I asked for a refund because the files that I converted directly into Quick books aren’t in my QuickBooks, and after hours of trying to get them from money thumb, went to bed at 2 AM having done nothing. I received a response as if I was making it up because they saw that I used my conversion. I didn’t dispute that, they are not in my QuickBooks and when I click on them, I can’t get them so it was a waste of money. The automated “we don’t give any money back response” is unacceptable for every situation and I’m getting sick of it at large. Not once was I asked if anybody could help me find the documents, I was repeatedly accused of, I guess keeping the documents and trying to get my money back, I don’t know? Ultimately I was told that they are blocking me from their system because they don’t wanna communicate with me. Customer service from a 12 year old perspective. Zero emotional intelligence, zero concern for the customer.Rather than to try to de-escalate the situation, I was told that they don’t want to deal with me, they’ve canceled my subscription for me and blocked me from their system! So here’s a fact, if you have a problem, and you think that a refund would be a resolution, you can expect a hard no, we don’t really need you or your business, have no concern whether or not you got your moneys worth out of our product and we have absolutely no interest in helping you use the product. That’s a big risk for your hard earned money.

MoneyThumb is easy to use, does what I need it to, and customer support is very responsive and effective.

Their software works great.

Great company and product. Saves me an incredible amount of time importing transactions into QuickBooks Online.

Horrible customer service, unwilling to assist or cooperate with technical support, and threatening to take away access to our PAID Licenses because of "License violation" when we are clearly explaining the that it is in fact, all on the cloud, which run on multiple machines. "Amanda M." ("Customer Service MANAGER" this is laughable) get training on customer service please or you will lose all your customers. This lady was unapologetically rude, and definitely not looking towards the future to retaining customers. Thanks.

It's good for US banks but interface could be easier especially when you have multiple months in one document