MoneyThumbReviews of moneythumb.com

Response from MoneyThumb· Nov 12, 2025

Hi SZ - Thank you so much for taking the time to share this! We’re thrilled to hear MoneyThumb has made such a positive impact on your underwriting process. Our team takes a lot of pride in being responsive and helpful, so it means a lot to know that’s coming through. We truly appreciate your partnership and look forward to continuing to support your success! ~ The MoneyThumb Team

Response from MoneyThumb· Sep 11, 2025

Hi Philip - We’re sorry this experience didn’t meet your expectations. For transparency, our support team invested substantial time working with you across many email exchanges, reconversions, and troubleshooting steps. When you reported duplicate transactions, we confirmed they were Quicken transfer entries, not MoneyThumb conversion errors — something you later acknowledged to us. To help further, we reorganized nearly four years of your PDFs by year, reconverted three accounts multiple times (including with optional settings you later requested), and provided both QFX and CSV formats to help you simplify the reconciliations. When you reported missing transactions, we verified they were present in the converted files and we even went a step further and researched Quicken-specific fixes for you. Our customer service manager worked directly with you to help resolve your challenges and she remained professional and patient throughout. Any feelings that we were “taxed too much” was clearly misunderstood as we are always eager and happy to provide outstanding support to our customers. Ultimately, many of the issues stemmed from Quicken’s handling of imports, which is outside of MoneyThumb’s control. We remain confident in both our product and the professionalism of our support team and we welcome the opportunity to work with you in the future.

Response from MoneyThumb· Aug 5, 2025

Hello Moflt - we are sorry to hear that you experienced some challenges converting your .csv file to the Quicken format. We are not able to find your email address in our system, nor the name you used here. If you would please contact our support team (https://www.moneythumb.com/contact/), and send the file that you were having issues with, we can take a look. It's likely something that we can easily help you rectify. We would appreciate the opportunity to correct this for you. Sincerely, MoneyThumb Support

Response from MoneyThumb· Aug 3, 2025

Thank you so much for the great review! We're thrilled to hear that our tools are helping your CPA team in Manila seamlessly convert statements to Xero and streamline bookkeeping for your US clients. We appreciate your support. Thanks again for your review.

Response from MoneyThumb· Jul 2, 2025

Hi Jose - thank you for taking the time to review MoneyThumb. We are so glad to hear that you're finding the product helpful. We value you as a client and truly appreciate your feedback. The MoneyThumb team

Response from MoneyThumb· Jul 3, 2025

Hi Jesus, Thank you for your feedback. After reviewing your account, we found that you submitted three separate tickets for the same issue within a 9-minute window. To prevent confusion and ensure efficient service, our support team follows a standard procedure of merging or closing duplicate tickets so that our team isn’t working on the same issue in parallel. Your original ticket was responded to within 19 minutes—well within our typical response window and much faster than most SLAs. However, it appears you may not have seen our reply, as we never received a response from you. If that’s the case, we’re happy to resend the communication and provide timestamped records to clarify. We take customer service very seriously and pride ourselves on fast, helpful support. Based on the facts, we believe the 1-star review is unfounded. We’d greatly appreciate if you would remove your review as it does not accurately reflect what happened. Please don’t hesitate to reach out at https://www.moneythumb.com/contact/ if you would like to walk through the timeline. Sincerely, The MoneyThumb Team

Response from MoneyThumb· Jun 5, 2025

Thank you so much for the kind words! We’re thrilled to hear that your experience with our customer support—and the software itself—has been such a positive one. It's great to know that everything ran smoothly and that we could be there to help when you needed it. We truly appreciate your recommendation and look forward to continuing to support your file conversion needs! We will share your feedback with our support team.

Response from MoneyThumb· May 20, 2025

Hi Kevin - We’re sorry to hear about your experience. At MoneyThumb, top-notch customer service is one of our core values, and we pride ourselves on fast, reliable support. We searched our records and couldn’t find any support tickets or messages from you, nor a purchase matching the product you mentioned with your name or email address. It’s possible there was a technical issue or a mismatch in contact info. Please reach out to us directly at [email protected] with your order details and the email address you used to purchase the software so we can look into this right away. We’re here to help and would appreciate the chance to make it right. Sincerely, The MoneyThumb team