Modani FurnitureReviews of modani.com

I had a terrible experience qith modani i bought a hiro dresser and matching hiro night stand, both came damaged , the dresser broken on the side and front and with missing screws in a few places. One of the nightstands also missing screws on the side. I tried calling to have them picked up and get a full refound to buy elsewhere but got no reply. I just sent everything documented with pictures to my lawer. Anyone with this issue we should file a lawsuit for inapropiet business toghether. This people are selling a falls image online woth highend products and you end up receiving 3rd quality at a very expensive price.

Amazing helper

Great furniture! Great Prices! Great Service!

BEWARE. I wish I read the reviews on here, and on yelp and on BBB. This company is rated “F” on the Better Business Bureau. That’s the lowest rating you can get. Trust what everyone says on here. Stay away. The worst customer service I have ever experienced from a retail store.

I have called Customer Support numerous times and nobody answers. A couple of days ago, I called and the pre-recorded message stated that the average wait time was 25 minutes. 1 hour and 53 minutes later, I gave up and hung up the phone. Honestly, I don't think there is phone support anymore. I sent an email and received a confusing reply that I should contact them via email. Huh? The stores in the Chicago are closed (due to Covid-19), but my guess is the pandemic will force them to close their doors permanently. Trying to contact someone at Customer Support may be a futile effort at this point.

I wish I could give 0 stars! I ordered an outdoor set over a month ago. They sent me the wrong item and I have been going back and forth for over a month to return this! I have spoke to over 10 people and NO ONE does anything about it! I haven't even been able to speak to a live person!! I been emailing them non stop daily! and I spend a lottt of money.... STAY AWAY FROM THIS PLACE!!!

I bought a table 3 months ago and the same day I realized that is missing some screws under the table I called them a lot of times and nobody can help me. The worst store!

Went into store and was very pleased with customer service. Placed order for $10k of furniture and waited delivery date. Upon delivery, received damaged table, chair, and bed. Chair was replaced several times and I continued to receive defective chairs. Got tired of sending chairs back so settled with a credit. Dining room table was replaced twice and both times defective. Still waiting for replacement table! Bed had defective drawer. I continue to receive defective things so I sent the bed back for refund. It took one whole month to get a response back from customer service. It’s been quite some time since ordering my desk and no eta or communication about it yet. Stay away from Modani!