MelodySusieReviews of melodysusie.com

They have great customer service and will solve any issues you may have immediately , I have ordered a few times from them and there products are of great quality and have had no issues..I look forward to ordering more things from them soon like the Dust Collector..

We had a problem with a product we bought, after a while it stop working on battery. Didn't know it was still under warranty, they let me know It was still covered, and sent a replacement very fast. Excellent customer service 👏. Thanks awesome company 👍

I thought Melody Suzie sent me a used nail lamp because it had a protective cover on it, which made it look scratched, so I let MS know. They told me they don’t send used products and that it wasn’t scratched and that it was the plastic protective cover, but I tried taking the cover off and I couldn’t get it off, so I thought it was used, so MS sent me a replacement lamp at no charge. As I was cleaning the lamp I realized that it did actually have a protective cover, so I asked MS to send me a bill for the replacement lamp and they said they would not charge me for the replacement lamp. I am so grateful for their generosity even though it was my error. Thank you so much MS! I will continue to shop with you!

This is my replacement drill, my dog chew the cord off of my other one and I love it 10 out of 10 Melody Susie drills for nails, 100% don’t forget that all Melody Susie products have a 15 month warranty on them love you have a good day 🫶🏽🫶🏽

I purchased a nail drill from MelodySusie almost two years ago. Unfortunately, the handpiece with the drill quit working after about 18 months. I ordered what I thought was a replacement handpiece on MelodySusie's website, but when it arrived it did not fit the power source. Realizing I misread the name of the original drill I had ordered, I emailed to exchange the handpiece and was informed by MelodySusie that the drill I had purchased had been discontinued. Disappointed, I asked to return the handpiece. Instead, MelodySusie sent me an entirely new drill to replace the discontinued drill that failed early. This totally went above and beyond my expectations! You don't see this kind of customer service anymore, and I did not demand, nor even ask, for resolution. I merely thought in our "throw away society," 18 months was status quo for product longevity. MelodySusie has won a lifetime customer! Thank you, MelodySusie, for excelling in customer service and for resolving my dilemma so quickly!

Fast and accurate shipping! I ordered pedicure bits that didn't fit my e-file, they were really helpful in exchange for efile bits that do fit my efile. There Customer Service was awesome and fast.

I purchased a 2 in 1 nail lamp with drill over a year ago. It worked great until it didn't. I reached out to customer service and explained my issue and sent in a video demonstrating my problem. The rep advised me I was over my 15 month warranty but not to worry. They identified my problem and offered me a replaced if I paid the shipping and usage fee of $39. I paid well over that for it new and I was happy to pay that. The customer service rep kept in contact with me every step pf the way and I had my replacement in just 2 business day. I love that service and I am now a loyal MelodySusie customer. Thank you for really caring for your customers.

Absolutely love melody susie products and costumer service team! Will definitely continue to purchase from MS with products i may need! Y’all won a loyal customer! 🤍