McGee & Co.Reviews of mcgeeandco.com

I cannot access the details of this order…

Placed order for 5 items on 8/26/22. Received 3 items on 10/5; received artwork on 10/15 (arrived damaged—all four sides of the frame were gouged); still have not received a pillow cover (was not back ordered at time of order placement, nor is it back ordered now ( according to the website today, 10/20/22). I placed an order for a wallpaper SAMPLE on 9/19/22. According to most recent email, sample was shipped on 10/19/22… a MONTH to ship a sample! On 9/19/22, as a result of a Trust Pilot review regarding the original order placed on 8/26/22, McGee & Co replied, “…your order is being picked and packed to ship now. You should receive your tracking information shorty, via email.” Shipping did not happen… no email with tracking information was received. After contacting customer service directly, I was told all items including the picture would be shipped by 10/10/22. After contacting customer service again on 10/11/22 regarding the remainder of order that had not been delivered, was told customer service would reach out to the vendor of the artwork. No word on the last pillow cover that had not been shipped. After receiving the damaged artwork on 9/15, reached out to customer service again… was asked to send pictures of the damaged art and packaging. Packaging was intact, so would appear artwork was sent in damaged condition. Doesn’t seem to be quality control between McGee and vendor. Was initially told the artwork return would take 2-3 weeks to process then 3-4 weeks for shipping time. ( This after waiting 7 weeks from initial order date to receive the artwork). Subsequent email on 10/18/22 informed me replacement request had been made. No estimate of delivery date. There has been no communication regarding the last part of the order (the pillow cover) except for 10 robo emails stating orders could take up to 14-18 days from original time frame…this order was placed on 8/26/22. This has been extremely frustrating and I have lost trust in the veracity of communication from customer service. Can’t believe a company as big as McGee & Co could be this unorganized.

I previously wrote a negative review on the Ansel rug after difficulty in exchanging a defective rug I purchased. I am happy to say that I have been contacted by a customer service manager, Holly at McGee & Co. who is sending me a replacement for the defective rug. I appreciate McGee & Co. for standing behind their merchandise.

I understand that the fulfillment of orders is taking a little longer than normal. Yet I must say that the beauty and authenticity of the McGee and Co. products is well worth the wait. The packaging is a perfect addition that makes every order a special and unique experience.

I ordered an ottoman from them. After many shipping delays, I received the very small ottoman. I sent it back on the truck and was charged half the price I paid for the ottoman to ship it back. Two $1400 chairs I ordered from them weren’t even delivered by a company that helped me get them in my house. I love the show and am extremely disappointed with this type of service.

Update: Before this review was posted, I did receive an additional 10% credit back while I'm waiting for my order to be fulfilled. I will provide McGee & Co. the information they are requesting and see if we can figure this out. -------------------------------------------------------- I am trying so hard to remain positive, but my frustration has continued to grow. I ordered 3 things back on 18 September. I did see that ship times would be delayed 18 days; however, we are now on business day 22 and although I have heard from them saying: "Hang tight! It's on its way!" I've still contacted customer service twice now. The first time, she said it would be sent out by the end of that week (10 October give or take a day), yet here it is 18 October, and it's not been shipped out as of yet. They did refund my shipping cost--thankfully--but in my email, I stated that treating customers this way is bad business. They sure are kind and their emails are lovely, but it doesn't rectify the situation. 18 days is a LONG time to wait, but even that's not the real truth. I'm guessing it will be closer to 30 days by the time it's all said and done for IN STOCK pieces. Bizarre. Magnolia started being the same way, and it's really disappointing.

UPDATE 11/3: While I didn't get much communication or response from the rep who was initially working with me directly, my problem was solved promptly after leaving this review. I received a few automated emails that the package was waiting to be shipped and then notification when it had been. The tree did arrived November 2, much sooner than the mid December date the rep reported. It is a spectacular product. I realize not everyone can be Amazon- and a month isn't bad at all for a large item in these times. I just wish I never had to post on this website to get some answers or service. I know McGee & Co is working hard to turn around their shipping and customer service departments. I am happy with product and will definitely order from them again. Thank you for your help! Very nervous. I placed an order over $1000 for a Christmas tree the first week of October. Estimated shipping/delivery advertised as 10/17 on the website. Received an order confirmation email the next day. Then, surprisingly, a second order confirmation email was sent 10 days later, notifying me my order is “processing” and shipping is delayed. Very ambiguous with no real information. After getting in touch with customer service, was told there was a 14-18 day delay in shipping. I asked for further clarification and they said the tree would hopefully ship sometime the week of November 21!! (Wayy more than 14-18 days, it is approximately 55 days from time of order, when it was advertised as less than 2 weeks.) The rep said I would also need to add at least 7-10 days on top of that, so maybe the 2nd week of December? I have already spent the $1000 and am crossing my fingers that this tree will be here in time for the holidays. So disappointed we will not be able to set up for Thanksgiving. I will update whether the tree gets here in good shape and before the new year. Putting my faith in McGee because I love her design work, but this has been a sad and disappointing experience so far, especially for the amount of money I spent on a high-end purchase. If a tree can not get here by the holiday, please don’t advertise it for the holiday the first week of October!!

I ordered this in early September (website indicated it was available for immediate ship) & still have not received the item. McGee Customer service has been no help in rectifying this situation.