McGee & Co.Reviews of mcgeeandco.com

I bought two nightstands from them for a little over $1,000 each. They arrived on time and shipping went smoothly. Unfortunately, the furniture is not worth the price they charge. When I open the drawers, the entire nightstand moves with it. There is also a leather piece attached with Velcro, and the leather quality is poor. Overall, I believe the items here are overpriced for the quality they provide.

I purchased a Christmas tree a month before Christmas. Love the tree. It’s beautiful. Came to me very quickly. The problem is three days later. It went on sale for 50% off. When I called the customer service phone number which I found on the Internet. They said they don’t answer the phone. That you need to send in an email. I sent in an email And never got a response back. Also on the phone when I was on there, they said if you send in multiple emails, it will put you down the list in getting a response back from customer support. As much as I like the products from this company and they’re beautiful. Their customer support is absolutely terrible. They don’t respond. They can’t get a hold of anybody. That is why I’m giving them two stars. There is a couple products on their website. I wish I could buy cause I really like them, but because of the customer service issue, I am not going to purchase anything from them ever again.

Truly question how they are in business. Never trust a company that doesn’t accept returns, replace a faulty item, refund anything ever (even partially) or doesn’t let you review an item you have purchased under the account you created on their website. If they had allowed feedback via their own website they would surely be out of business, and that’s why they don’t allow you to. So truly terrible.

I ordered the somewhat famous Scarlett pendants for my new build kitchen. The light fixtures are gorgeous, however in our space the taupe leather looked more green than taupe so we returned them. The total purchase with shipping and taxes was $3,800. The restock fee per pendant was $650 (!!!!), plus another $475 for shipping. My total refund was $1,100 for the three pendants. An absolute joke. I basically still paid for two of the three items. I should have just kept them and let the color be off. i cannot believe they charge that much of a restocking fee, considering these aren't even items made by them.

Consistently disappointed in the quality of items I have ordered from them in the last two years. They have some of the worst customer service I've ever experienced. It's been 5 weeks since refusing delivery for a defective and expensive upholstered bed and I'm still trying to get a refund. Update: Their claim that they have issued a full refund is false. Still waiting for my refund.

They strategically hide the fact that any and all items which fall into the “artwork” and “furniture” categories are final sale. For example, a stock art print or a widely manufactured foot stool cannot be returned. No exceptions. Now if this was visibly listed on their item pages or in checkout (like most major online retailers) I wouldn't mind bc I would be informed about the finality of my purchase. Ultimately, I prefer to do business with a company that stands by their products and will accept returns if you are unhappy with the quality of their products. Also, it’s 2024 and they are still using the “due to supply chain constraints” excuse from covid-19 times as an explanation for warehouse issues (ie. delays in shipping orders out). This is honestly basic stuff. It shouldn’t take 5 business days to process a small order for shipment. I would understand if it’s for large items that require freight delivery. My final point, they gauge you on the shipping fees. Do your research before you buy anything from them. Or do what I do and reverse google image search items from their site and buy directly from manufacturer. I’ve done this several times and every time the manufacturer charges at least 25% less with much cheaper shipping, plus they ship immediately.

While I am pleased with the quality of the items I've received from my order, I am extremely disappointed in McGee & Co.'s ability to fulfill it and the lack of customer service I've seen while trying to resolve my issue. Everything from my order arrived as expected with the exception of the lampshade for my lamp. When I inquired about it after receiving the lamp but not the shade, I was told it ships separately and to give it a few days. When I followed up a week later, I was told the shade was lost in transit and that a replacement order had been placed. Fast forward one more week and still no shade, nor is Customer Service able to provide a tracking number or any further details. So, McGee & Co. has $400+ of my money while I have an unusable lamp with no shade and nowhere to store it during Christmas. Super awesome. When I reached out via email earlier today and asked for an update by the end of the day, I didn't receive one, and when I called the Customer Service number to talk to someone about it, the agent I spoke with answered after the 10th ring (and sounded like they'd run to pick it up) and could only tell me exactly what I already knew. I don't know what's going on at McGee & Co., but this doesn't seem like a good way to run a trustworthy business. I love your style and your products, but given much of it is sold elsewhere, I will order from another retailer when the opportunity arises in the future. It shouldn't be this hard. 12/16/23 update: I received an update late in the day yesterday letting me know my lamp shade wouldn’t ship until 1/29/24. I don’t understand how or why this lamp is showing up as shipping in 2-3 weeks when half of the product ships separately and won’t arrive until 2+ months later. I know incidents arise, but when you read through the reviews here, it’s obvious this is a consistent problem.

I have not been happy with the customer service at McGee and company. I think return policies need to be different for different types of items often lighting as ordered in anticipation of a install but then of course the building process is delayed and so is the install, but they adhere to the 30 day return policy on a light fixture that hasn’t even come out of the box and did not match the description on the website, I find this abhorrent 09