MandukaReviews of manduka.com

Manduka markets a water proof yoga mat at a mildly high cost. I've had my mat for about 9 years. Do not use very often. The mat started to absorb sweat. Not good. I contacted them, jumped through hoops getting pics, proof of purchase, and answering lots of questions. Only for them to come back and blame me for the issues with the mat. I used ONCE OR TWICE OVER 9 YEARS a solution with 3% vinegar and water to refresh it. It is IMPOSSIBLE to damage the mat with this solution. But to them. It was their way out of warranteing it. They put profits over customers. Sad where society has gotten. I hope no one buys from them ever again. I will post this everywhere I can find. This is sad. They could have easily solved this with a warranty replacement and said it is a one time courtesy a d don't use that solution to clean it. But no. So now I hope to ruin their business. No consumer should give their hard earned money to a company that does all they can to NOT warranty their products. When will companies figure out that taking care of a consumer is a small price to pay for their continued success. At this point I pray for their failure.

I placed an order on 9/20 @ 4pm for a very expensive yoga mat. It was a gift for my mom. Within ~4 hours of making the purchase, I learned she already had SIX YOGA MATS. Woops. Needless to say, I reached out to Manduka by email on 9/20 @ 8:11pm to cancel the order. Per their FAQ: "If you would like to cancel your order and you have not received a shipping confirmation email yet, then please send an email to info@***duka.com for assistance." I had not received a shipping confirmation and would have liked to cancel my order. I did not hear back on 9/20 (it was late) or 9/21, so I followed up on 9/22 at 9:12am that I needed to cancel the order. Then received a shipping confirmation at 2:19pm. I followed up again at 3:29pm saying that I had asked twice for the order to be cancelled. What gives?! On 9/23 at 11am, Manduka customer service finally reached out with the following: "Please note that due to an automatic ordering system, we are unable to modify or cancel your order once it has been placed through the Manduka website. We apologize for any disappointment or frustration this may cause. "Your order has shipped under Tracking Number: xxxxxxxxxxx. We would be happy to provide a prepaid return shipping label to send it back for a refund. If you wish to initiate a return, please respond to let us know. I would be happy to send one over." Huh? What kind of policy is that? Is it even legal for a vendor to offer no means for a consumer to cancel an order? (It turns out it is legal in the US -- though rarely used since it's so scammy -- but is not legal in the UK.) I followed up expressing my frustration on 9/23 and 9/24. Manduka responded on 9/25: "While the Help Center message allows for cancellation requests, please note that such requests are not guaranteed. Our Shipping Page clearly states that changes and cancellations are not possible once the order is processed. I understand this may cause frustration, and I appreciate your understanding. "Regarding your specific order, I did promptly submit a cancellation request. However, the order had already been shipped by that time, which unfortunately prevented me from halting the shipment. I have since contacted the carrier to arrange for the return of the order and am currently awaiting a response from them. I will keep you updated with any developments as I receive more information." From the shipping page: "Our warehouse processes online orders between Monday and Friday." I got an alert that the order was shipped at 2:19pm CT on 9/22. So Manduka is essentially lying. They had 36 hours to cancel the order BEFORE it was "processed." On 9/26, without a further "update on any developments," the order was delivered. I reached out suggesting, as a offer of good will for all this nonsense, that they issue an immediate refund. They responded: "I'm sorry to hear that the Return to Sender request was not successful. "Regrettably, we are unable to issue a refund unless the item is returned. We understand this may be frustrating and appreciate your understanding. Please let me know if you would like me to send a return label for the return of the item. "We recognize this may not be the outcome you were hoping for and appreciate your understanding." The language -- assuming that I understand and their appreciation for said understand -- is infuriating. I don't understand a thing. Buyer beware.

Website is terrible. It lies about available promotions and none of the promotions ever work when you are trying to check out.

I splurged on a yoga mat from Manduka for the first time because their website prominently displays a banner that says shipping and returns are free when you spend 125+ dollars. I figured it was worth the risk since I could return it if I wasn’t happy with the product. Well, I didn’t read the fine print and the specific mat I purchased was not included in the free return policy. That part is my fault. I understand that. However, the banner was very misleading. I kindly asked customer service if they would honor a one-time request to return the product free of shipping charges, as it seems unfair for the customer to pick up the costs given the misleading information on the website. I never would have purchased it had I known. It has been almost two weeks now of trying to contact them via email and phone call and they are completely unresponsive. I am so frustrated and disappointed in this brand. Do your research before purchasing from them. It is not worth the headache!

I’m extremely disappointed with the lack of response regarding my return request. I’ve reached out multiple times and have yet to receive any acknowledgment or assistance !

VERY BAD customer service! My daughter received a genuine MANDUKA EKO yoga mat and after 1 month of use it started to PEEL OFF...wrote to the company almost 1 month ago, sent pictures they replied after 2 weeks (when they say max 2 business days) and now INSIST I give email or proof of purchase...was given by a mexican friend and we are not in the country and no way to contact the friend for this...they must know by the brand, model and color that this is almost new and they should send a replacement...so I promised I will tell the world NOT TO BUY THIS BRAND beware the DO NOT HONOR THEIR WARRQANTY

I purchased the Manduka Pro yoga mat expecting top quality, but it turned out to be a complete disaster. The mat is incredibly slippery with zero grip, making it impossible to practice on safely. Despite their claims that it "gets better with use," this was absolutely not the case. The real nightmare began when I tried to return it. Manduka UK's return process is a bureaucratic nightmare, and they seem to go out of their way to avoid issuing refunds. Since their European return policy differs from the UK, I was left fighting to even get a return label. In the end, I had to pay for the return myself ))) because their policy is conveniently designed to discourage refunds.It’s as if they assume no one will bother to return a faulty product. This company is more interested in keeping your money than providing quality service. Highly DO NOT recommend buying from their website. Save your money and go elsewhere!

My husband bought me a Manduka Pro mat for my birthday in September, 2024. It is one of the worst mats I've ever practiced on. I slip and slide on it and I am not even doing a hot practice. I've contacted Manduka as I was within the 90 day exchange period and they are not being very responsive. I just cannot use this mat. I've done all the "salt" method that Manduka recommends and it has not helped at all.