MandukaReviews of manduka.com

Ordered a yoga mat as a gift, but it never arrived. The courier marked it as delivered and then returned it to the sender. I've wasted a lot of time trying to sort this out. Very disappointing delivery service for a premium brand.

I like the mat I bought at Dykes sporting goods but to order directly from Manduka was a disaster! My package is lost and I had to get PayPal on them as they would not help me resolve the missing order! Snarking passive aggressive customer service person by name of Jasmine telling me the package will arrive any day and they will get me a refund but takes seven days! Well 7 days came and went . Package still stuck in transit since Aug 14, almost a month ago! Now after PayPal got involved Manduka then puts in a package investigation with UPS! Well that should have been done on Aug 14, JASMINE! Order was placed on Aug 7! Still waiting for resolution. There are clear facts here! Any other company that I have bought from would never put me through this situation. I will never BUY anything from Manduka again.

great mat, absolutely horrific customer experience. I ordered two, return one, have been waiting for a refund they cannot figure out how to give me for almost two months now.Worst accounting and customer experience ever, especially considering the price of the mats you'd expect something better. Other yoga mats out there are just as good and will take care of their customers, will never, ever purchase from this brand again.

I wish I had seen this site before I ordered my manduka mat. I used their Matt Finder quiz to identify the best mat for me and it said is “grip grip grip important to you“ and I said yes they pointed me to the pro mat . Nowhere does it talk about the break-in. Or what to do I honestly feel like I’m gonna hurt myself. It is so slippery. Now they tell me I should spend an additional $70 for the towel on top of my $144 mat that they told me it was all about grip grip I reached out to customer service took them a long time to get back And now that I’ve used my yoga mat twice they’re telling me it’s not returnable I am going to claim fraud on my credit card because this is ridiculous. Don’t ever buy from them!

I recently purchased the Commuter Carrier (in Indulge) and Yoga Mat Wash (in Lemongrass), I'm in Australia. Manduka processed and posted out the wash in a Lavender scent. I emailed customer service to request an exchange and they wouldn't consider a free exchange (which would cost an additional $30 to return post and have them re-send). + Side note: The Indulge colour isn't vibrant as Mandukas website suggests, it's very dull. I'd hoped to pair it with my Manduka High Performance Prolite 4.5mm Mat in Thunder (which I purchased in 2016) as the mat still gets slippery early into a class. Wouldn't recommend.

I’m very unhappy with the Manduka Almost Perfect Pro Mat and the company’s refusal to stand behind it. This mat was purchased as a gift by a friend who doesn’t practice yoga and had no idea it was final sale with zero return options. Once we realized it wasn’t right for me, Manduka flat-out refused any return or exchange. As for the mat itself, it’s extremely heavy, awkward to carry, and far too wide and long, making it impractical for everyday use or studio classes. On top of that, it is incredibly slippery, even after multiple uses. For a mat marketed to serious practitioners, the lack of grip is frustrating and honestly unsafe. The lack of transparency and zero customer support flexibility has completely turned me off from the brand. I would not recommend purchasing this mat, especially as a gift, unless you’re 100% certain it will be kept—because once you buy it, Manduka makes it very clear they’re done caring. Overall, yoga mats are a personal choice, and this one completely missed the mark for me. Between the uncomfortable size, poor grip, and Manduka’s rigid and disappointing customer service, I won’t be purchasing from this brand again.

I ordered 3 mats. A lot of money. 2 are great but the prolite is rubbish. It is slippery, snd not fit for purpose. They would not allow me to return, or swap for an eco mat. They sent a free towel which is even more slippery. The 18 people in my yoga group have all tried it, and find it slippy.no good for. Manduka state The PRO mat does take time to break in, and the more you stretch, twist, sweat and breathe together, the better it gets as the top surface naturally begins to wear in. Absolute rubbish. Please don't buy. They fob you off.

I have never been so disappointed with customer service from another brand. I placed online orders in general very frequently and I do understand that once in a blue moon, the website may have a glitch or maybe there will be a mistake with packing the wrong item in a warehouse. But Manduca sent me a color yoga mat that was different from the Matt that was advertised on their website. The only mat color that was shown in the photos was green. They sent me a tan colored mat. I reached out to them to let them know about this mistake and they explained there was a glitch where the photos showed a green mat, but the color was labeled “terracotta”, so I guess I’m just supposed to assume that I will receive a different color that is not photographed anywhere on their website, even though there was not a description of the color. There was only a label so for all I knew they were labeling this green mat as “terracotta”. The customer service essentially blamed me by restating that the label said terra-cotta even though I had photographs and screenshots of the order confirmation and receipt showing the green color and they told me that they could get an exchange started. I don’t feel like it should be my responsibility to help remedy a mistake that was made on their end and I really don’t appreciate them trying to put it on me. They didn’t offer any other ways to remedy the situation other than an exchange, and I didn’t have time for an exchange because this mat was a gift for a loved one who was counting on it to take on a yoga retreat. We don’t have time to go through that process. Alo may have cashed out, but their customer service actually tries to do everything they can to reach a resolution that both of them and the customer agree on without trying to share the blame with the customer for a mistake on their end?? I ordered a $100+ sweatshirt from Alo and received it in the wrong color. They immediately offered to either give me a giftcard of the same amount, or send me the correct color and I could keep the one they sent. The mat I bought from Manduka was around $60 but they couldn’t offer me anything? They are so cheap. Their Black Friday deals were pitiful because they basically matched the “15% off your first purchase of $125+” that they have year round. Except they raised the limit to minimum spend of $150. I never go out of my way to complain like this but they need to know. I’ve heard several times that their customer service is poor and that they try to shift blame on customers, but I guess I didn’t believe it until it happened to me. I’m not going to be buying from them anymore which really sucks because I was passionate about their products. I’m going to share this experience on every platform that I possibly can because this is so gravely disappointing.