Poor
62 reviews
LightandFaithHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Company Name: Light and FaithWebsite: lightandfaith.comLocation: Albuquerque, New Mexico, USAEmail: [email protected]: E-commerce – Faith-Inspired Apparel & AccessoriesAbout Us:Light and Faith is a faith-driven lifestyle brand dedicated to spreading positivity and spiritual inspiration through thoughtfully designed products. Our mission is to empower individuals to express their beliefs and values in everyday life.Our product range includes:Apparel: Comfortable and stylish clothing featuring faith-based messages.Drinkware: Durable tumblers and mugs adorned with uplifting scriptures and designs.Accessories: Items that serve as daily reminders of hope, love, and faith.We are committed to quality craftsmanship, customer satisfaction, and fostering a community centered around faith and positivity.Customer Commitment:Production Time: 2–3 business daysShipping Time: 8–12 business daysShipping Policy: Free shipping on orders over $68Returns: Hassle-free return policy to ensure customer satisfactionConnect with Us:Facebook: facebook.com/lightandfaithshopInstagram: instagram.com/lightandfaithYouTube: youtube.com/@lightandfaithJoin our community and let your light shine through faith-inspired living.
LightandFaith (lightandfaith.com) has 62 customer reviews on Rated Honest, with an average rating of 2.7 out of 5.
Showing 27 reviews with 1 star · Clear filters
Jace C.
Posted
Received a broken crucifix. The back was broke and the foot of Christ was broke the company blamed the shipping company, but nobody has taken responsibility.
Response from LightandFaith· Oct 29, 2025
Hi, we’ve responded to your email and assured you that we would take full responsibility for the issue — without blaming or denying it — and you agreed with the way we handled it. However, we noticed that your review doesn’t seem to reflect our resolution.
debbi S.
Posted
Return policy is horrible, people make mistakes. And your site is navigate able.plus also you have no way of contact a customer service representative, and it takes days for any response, I never in all my 68 years had to deal with such a policies or trying to contact a service rep.id this is your type of policy it should be posted up from before order is confirmed so customers are aware before they proceed
Response from LightandFaith· Oct 14, 2025
Hello, you have chosen the wrong product for this order. First you said that we delivered the wrong item to you and you want to return it because of that. But after we sent you pictures of your order, you said that everyone makes mistakes and that our company is terrible and left this review. We have been replying to your messages every day to resolve this order, and have also requested a refund but you have not responded.
Shawna
Posted
We placed an order on August 23, 2025. On September 3rd they made a shipping order for our package. On September 8 I contacted the company because our package had still not been picked up to ship. They answered on the 9th they'd contact the shipping company "soon" to get it moving. Today is the 11th and the shipping company STILL hasn't picked up the package and begun shipping. They don't tell you ANYwhere that this is coming directly from CHINA and will take a month (or so) to arrive. The USA locations aren't where these items come from. These were birthday presents we needed by the 12th of September - tomorrow. Unacceptable. Too bad, too, because we were so happy to have found a company making Christian things.
Response from LightandFaith· Sep 12, 2025
We sincerely appreciate your patience and understanding. We’ve just updated your order with the latest tracking information — it’s currently on its way and is expected to arrive early next week. Please don’t worry — your package is moving through the delivery process, and we’re confident it will reach you soon. If possible, we kindly ask you to hold off on leaving a negative review until the delivery is completed. We’re doing our best to ensure everything goes smoothly, and your satisfaction means a lot to us. Thank you again for your support
