Great
789 reviews
Lift DownHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Quality First Lift Down was founded in 2019 to challenge the headwear status quo. We create colorful, unbranded headwear that complements your outfit without acting as a billboard. Each piece is crafted with a commitment to quality, made to be a staple in your wardrobe. Why Color Matters Color is our guiding star. We curate timeless silhouettes with standout hues that feel both familiar and fresh. By blending customer feedback with our design research, we build a color palette that helps you express your style effortlessly. Our Community We’re inspired by you. At Lift Down, we design headwear that celebrates individuality. Your feedback helps us refine our offerings, ensuring we always provide hats that fit your needs and style. Together, we build a brand focused on timeless, quality design. Discover your next favorite hat at Lift Down—where quality, design, and color come together for a perfect fit, every time.
Lift Down (liftdown.com) has 789 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.
789 approved reviews, newest moderated first
Philip
Posted
A great fitting cap. Very Comfortable to wear all day long. Good selection of colors to chose from. I will be buying more. Shipping was quick and well packaged.
Response from Lift Down· Jan 22, 2026
Hi Philip, Thanks for the review! Comfort and fit are what we obsess over, so this is great to hear. Appreciate the support! - Tarrik
Stacey L.
Posted
Average quality. Very flimsy. Looks the same as the ones on Temu that are 1/4 of the price. Not great value at all. Hat was delivered in a flimsy unbranded plastic bag with no protective packaging and no tags etc. Website shows returns address as US however item was obviously drop shipped from China. Seems like a bit of a scam.
Response from Lift Down· Jan 8, 2026
Hi Stacey, We're sorry the hat didn't meet your expectations, but we'd like to address a few points: On quality: Our caps use the same mid-weight cotton twill and construction as name brands selling for $30-40+. We'd genuinely like to understand what felt "flimsy" — if there's a defect, we'll make it right. On packaging: Our hats don't include hang tags because we're unbranded by design — that's the whole concept. That said, we're currently working on shipping international orders in boxes, and your feedback has been shared with our team. On shipping from China: You're right that your order shipped from overseas — we use a fulfillment partner in China which allows us to offer shipping that's 75% cheaper than from the US. This is how we're able to sell to customers in Australia and Europe at all. That's not drop shipping or a scam. If you'd like to return or exchange, we have several options that don't require shipping anything back to the US. Just reach out to [email protected] and we'll make sure to take care of it.
Steven L.
Posted
I had a problem with my order - it supposedly was delivered to my building, but the staff had no record of it (they are required to log in all packages). Lift Down resent my order which I received in just a couple of days. I love my Lift Down wool caps!
Response from Lift Down· Jan 22, 2026
Hi Steven, Thanks for sharing this! Sorry about the delivery hiccup but glad we could get it sorted quickly. Enjoy the wool caps! - Tarrik
Ann T.
Posted
SPEEDY shipping and the hat is very well made. With good stitching. The material is excellent quality and they have lots of colors and friendly folks on staff. But best of all, right out of the box, it fit!! I HIGHLY RECOMMEND liftdown.com.
Response from Lift Down· Jan 22, 2026
Hi Ann, Thanks Ann! Really glad the fit was right from the start, that's what we're all about. Appreciate the recommendation! - Tarrik
Michael R.
Posted
The products I ordered were of the level of quality and fit that met my expectations based solely on what I saw and read online. That is where my online ordering experience too often leaves something to be desired. I could not ask for more in that regard. The customer service and support far exceeded my expectations when it came to resolving a complex logistical issue with the delivery. In my experience, that is where most companies fail and end up exacerbating a problem rather than solving it and creating a painful experience as a result. I have the product I wanted and could not be happier with the solution they provided. More companies could learn from how this was handled and have more satisfied customers as a result, in my opinion.
Response from Lift Down· Jan 22, 2026
Hi Michael, Thanks so much for taking the time to share this. Really glad the caps lived up to what you saw online, and even more glad we could sort out that delivery issue for you. Appreciate the kind words! - Tarrik
Charlie S.
Posted
Marielle and the best customer service I have ever had made my purchase a great experience! She was so responsive and knew just what I needed and came through with flying colors. It certainly didn't hurt when I received the best fitting hats I have ever owned. I have already placed another order for Christmas. Thank you! Charlie
Response from Lift Down· Dec 22, 2025
Hi Charlie, Thank you for the kind words. We're happy we were able to assist you and glad the fit is working well. Appreciate you ordering again and taking the time to share this. - Tarrik
Craig T.
Posted
Package was stolen from the front stoop - Marielle at Customer Service was extremely helpful and got me a replacement for shipping cost only. She was incredibly prompt and responsive throughout the issue. Best of all, I love the hat!
Response from Lift Down· Dec 22, 2025
Hi Craig, Appreciate the feedback. Happy to hear everything worked out and that the hat fits well. Thanks for sharing your experience. - Tarrik
Mark K.
Posted
Soft and excellent fitting cap for my larger head. Also had a bit of an issue and customer service quickly made things right. I’ll be ordering another color from the selection soon.
Response from Lift Down· Dec 22, 2025
Hi Mark, Thank you for sharing this. That's exactly what we're here for, making sure people with larger heads can finally get a proper fit. Glad we could sort out the issue for you quickly. Looking forward to your next order, and thanks for giving us a shot. - Tarrik
