LifeMDReviews of lifemd.com

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4.2

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4,177 reviews

LifeMD4.2Great

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About LifeMD

LifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.

LifeMD (lifemd.com) has 4,177 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.

Also known as: lifemd.com
Website: lifemd.com
Category: Doctors & Surgeons
Listed on Rated Honest: 2026

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Christi

Posted Apr 27, 2024

Rushed Appointment & Pricing Misinformation

Before committing to LifeMD I did a lot of research and called the customer service line twice to ensure I understood exactly what I would be getting myself into. My original understanding was affirmed after two customer service phone calls. The promotional $387 covered 6 months of medicine, video calls, coaching, lab work, and online support. I decided to commit and paid the $387 hoping I would finally have the opportunity to address my ongoing health issues. During my scheduled intake video call I met with a doctor who I am sure is more than qualified. However, the entire call was rushed. We were interrupted with a technical issue which also cut into our time. Prior to the video call I ensure I had full service. It seemed to be a technical issue with LifeMD. I understand technical issues happen, but when the appointment structure does not create margin for error the appointment only continues to condense. Within 20 minutes, the doctor rushed through the entire script they had which allowed only 30 seconds for any follow up questions. I did not have the opportunity to ask questions, and the doctor informed me they had to leave to see the next patient. I do not necessarily fault the doctor I met for this rushed experience. I am sure it is a LifeMD practice which leads me to the only reason I write this review. I urge you, LifeMD, to consider changing the business structure and allowing your doctors to meet with patients longer than 20 minutes. Your patients are more than a number in a line. We are more than financial gain. Start to see your patients as human beings with complex health issues and questions that needed to be asked to ensure we make the right decision. If the script you require your doctors to read lasts 20 minutes, allow at minimum 10 minutes for your patients questions/comments. Ultimately, I decided to receive a refund because of both the service I experienced with the doctor and the misinformation given about pricing prior to my appointment. I called the customer support line to request a refund and the rep I spoke with was incredibly helpful to which I’m grateful.

Response from LifeMD· Apr 29, 2024

We aim to provide all our patients with comprehensive care and ample time to address their health concerns thoroughly. We are sorry that the appointment felt rushed and that technical issues cut into your limited time with the provider; however, we appreciate your feedback on the appointment structure and the need for more time for patient questions and discussions. Your comments are invaluable as we continually seek to improve our services and the patient experience. We will take your suggestions into consideration as we evaluate our processes and training for our medical professionals. I understand you've already spoken with our customer support team and requested a refund. We are sorry to see you go, but are glad to hear that our representative was able to assist you effectively. If there's anything more we can do to support you, or if you have any further questions or concerns, please don't hesitate to reach out. Your health and satisfaction are our top priorities, and we're committed to making things right.

About LifeMD

LifeMD (lifemd.com) has 4,177 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.

Also known as: lifemd.com
Website: lifemd.com
Category: Doctors & Surgeons
Listed on Rated Honest: 2026

LifeMD reviews

4,177 approved reviews, newest moderated first

Megan S.
Posted Apr 29, 2024
If I could give more than 5 stars I…
If I could give more than 5 stars I would. I couldn’t recommend LifeMD more than I already have. I have had zero issues with them, always welling to help and very knowledgeable. Medication comes in a timely manner!
Response from LifeMD· Apr 29, 2024
It's wonderful to hear such positive feedback about your experience with LifeMD! We are thrilled to hear that you have had such a great experience with LifeMD. Our team works hard to provide exceptional care and support to all of our patients, and it means a lot to know that we have made a positive impact on your journey. We appreciate you taking the time to share your thoughts and for recommending LifeMD to others. Word-of-mouth referrals from satisfied patients like you are the highest compliment we can receive. If there's anything more we can do to assist you or if you have any questions, please don't hesitate to reach out through your patient portal. Your satisfaction and well-being are our top priorities.
SBurton
Posted Apr 29, 2024
LifeMD is very professional and super convenient
LifeMD is a very professional and on top of appts, interactions with the medical professionals and through. I was a bit skeptical at first but now am fully on board with the process and folks I'm working with.
Response from LifeMD· Apr 29, 2024
Thank you for sharing your positive experience with LifeMD! We're thrilled to hear that our professionalism, attentive approach to appointments, and interactions with our medical team have exceeded your expectations. It's understandable to have initial skepticism about a new healthcare approach, but we're delighted that you now feel fully confident and supported in your journey with us. If there's anything else we can do to enhance your experience further, or if you have any questions along the way, please don't hesitate to reach out. We're here for you every step of the way.
Andrew H.
Posted Apr 28, 2024
Great service from my agent
Great service from my agent. I will definitely keep on using LifeMD
Response from LifeMD· Apr 29, 2024
We are delighted to hear about your positive experience with our service! It's wonderful to know that our team has made a significant impact on your journey with LifeMD. If you have any questions, need further assistance, or wish to share more about your experience, please don't hesitate to reach out. We're here to support you every step of the way.
Christi
Posted Apr 27, 2024
Rushed Appointment & Pricing Misinformation
Before committing to LifeMD I did a lot of research and called the customer service line twice to ensure I understood exactly what I would be getting myself into. My original understanding was affirmed after two customer service phone calls. The promotional $387 covered 6 months of medicine, video calls, coaching, lab work, and online support. I decided to commit and paid the $387 hoping I would finally have the opportunity to address my ongoing health issues. During my scheduled intake video call I met with a doctor who I am sure is more than qualified. However, the entire call was rushed. We were interrupted with a technical issue which also cut into our time. Prior to the video call I ensure I had full service. It seemed to be a technical issue with LifeMD. I understand technical issues happen, but when the appointment structure does not create margin for error the appointment only continues to condense. Within 20 minutes, the doctor rushed through the entire script they had which allowed only 30 seconds for any follow up questions. I did not have the opportunity to ask questions, and the doctor informed me they had to leave to see the next patient. I do not necessarily fault the doctor I met for this rushed experience. I am sure it is a LifeMD practice which leads me to the only reason I write this review. I urge you, LifeMD, to consider changing the business structure and allowing your doctors to meet with patients longer than 20 minutes. Your patients are more than a number in a line. We are more than financial gain. Start to see your patients as human beings with complex health issues and questions that needed to be asked to ensure we make the right decision. If the script you require your doctors to read lasts 20 minutes, allow at minimum 10 minutes for your patients questions/comments. Ultimately, I decided to receive a refund because of both the service I experienced with the doctor and the misinformation given about pricing prior to my appointment. I called the customer support line to request a refund and the rep I spoke with was incredibly helpful to which I’m grateful.
Response from LifeMD· Apr 29, 2024
We aim to provide all our patients with comprehensive care and ample time to address their health concerns thoroughly. We are sorry that the appointment felt rushed and that technical issues cut into your limited time with the provider; however, we appreciate your feedback on the appointment structure and the need for more time for patient questions and discussions. Your comments are invaluable as we continually seek to improve our services and the patient experience. We will take your suggestions into consideration as we evaluate our processes and training for our medical professionals. I understand you've already spoken with our customer support team and requested a refund. We are sorry to see you go, but are glad to hear that our representative was able to assist you effectively. If there's anything more we can do to support you, or if you have any further questions or concerns, please don't hesitate to reach out. Your health and satisfaction are our top priorities, and we're committed to making things right.
William B.
Posted Apr 26, 2024
Be very careful in dealing with this…
Be very careful in dealing with this outfit. They cloak themselves in the accouterments of a medical practice, but in my humble opinion, they are borderline fraudulent. I contacted them 3 times in writing instructing them not to renew my Rx. They ignored the instructions and billed me anyway for over $200. I'm disputing the payment with PayPal.
Response from LifeMD· Apr 29, 2024
We are truly sorry to hear about your experience and the distress it has caused. It's never our intention to create such a situation for our customers as we want everyone to have a great experience using our service. With that being said, a member of our team will happily reach out to you to go over everything and rectify any issues you may have encountered.
Kae I.
Posted Apr 26, 2024
Delighted
Dajhia was wonderful and helped me with maneuvering the website and changing my appt time and address. She answered all my questions effectively.
Response from LifeMD· Apr 26, 2024
It's great to hear that she was able to assist you effectively with navigating our website, changing your appointment time, and updating your address. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way.
Tania S.
Posted Apr 25, 2024
My experience has been great
My experience has been great. I enjoy the doctors and the ease of process provided by the app. (When it works. It's been down for 3 days). I am thankful for the attentiveness of the doctors and the friendly communications.
Response from LifeMD· Apr 25, 2024
We are so glad to hear that your experience with our doctors and the overall process has been positive! We strive to provide attentive care and a user-friendly platform, so it's lovely to know that these aspects have stood out to you. We will reach out to our tech team regarding the issue you are experiencing with the app so we can resolve this issue as soon as we can. In the meantime, we do recommend using a web browser to log into your portal. If you need anything, please don't hesitate to reach out. We're here to ensure your experience with LifeMD continues to be as smooth and supportive as possible.
Debra A C.
Posted Apr 25, 2024
The assistant that I had was Melody and…
The assistant that I had was Melody and she was wonderful. She asked me the right questions and told me where to go and what to do. She was absolutely wonderful ❣️❣️❣️❣️❣️
Response from LifeMD· Apr 25, 2024
We are delighted to hear about your positive experience with Melody! It's wonderful to know that she provided you with the guidance and support you needed. Our team is dedicated to ensuring that every patient feels heard, understood, and well-informed throughout their journey with LifeMD. If you have any more questions, need further assistance, or wish to share more about your experience, please don't hesitate to reach out. We're here to support you every step of the way.

LifeMDReviews of lifemd.com

Rating breakdown

What customers rate

About LifeMD

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LifeMDReviews of lifemd.com

Rating breakdown

What customers rate

LifeMD reviews

If I could give more than 5 stars I…

LifeMD is very professional and super convenient

Great service from my agent

Rushed Appointment & Pricing Misinformation

Be very careful in dealing with this…

Delighted

My experience has been great

The assistant that I had was Melody and…

About LifeMD

More in Doctors & Surgeons

yakermd.com

Compassionate Clinics of America

MDAnywhere

Metro Vein Centers

LifeMD reviews

If I could give more than 5 stars I…

LifeMD is very professional and super convenient

Great service from my agent

Rushed Appointment & Pricing Misinformation

Be very careful in dealing with this…

Delighted

My experience has been great

The assistant that I had was Melody and…