Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Busy M.
Posted
My only regret is that I didn't use LensDirect sooner. When I received a text reminding me it's time to order new contacts AND was able to reorder through that text, my whole life felt complete. I literally thought in that moment, how genius this was and that every business should take care of me this way. I wish everything was this easy.
Kami
Posted
Great customer service. Contacts were delivered in a timely manner.
Eric M.
Posted
Love the ease of ordering my contacts and having them delivered to my front door. The contacts I buy are cheaper here than they are at my eye doctors.
Ceci S.
Posted
After recently leaving a negative review about customer service, I was contacted by Lens Direct with an apology and an offer of the two lens cases I had requested, free of charge. I appreciate their attention and action to keep customer satisfaction.
Alex
Posted
Shipped faster then expected!
Linda
Posted
I placed my order by phone - a refill - with no issues and received my contacts within one week.
EMp
Posted
Online ordering process is quick and easy. Contact lenses were delivered quicker than estimated. I was very satisfied and will reorder again.
GB
Posted
Great service, fast shipping and fair prices.
