Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Susan M.
Posted
I have a new prescription for an astigmatism which was difficult to read and did not match the categories on your web site. Olivia Mark responded to my query and took me through the process very professionally. She is terrific.
Stephane G.
Posted
The shopping and the assistance from Daisy Desir at LensDirect were seamless and very pleasant. I recommend this company to anyone who wants to avoid a complicated eyecare process. Thank you LensDirect!
Bryan B.
Posted
Customer service was awesome. My prescription had a few different terms than on the order site and they cleared up any confusion.
Ryan
Posted
Had an issue with shipping, order was replaced, was helped very fast and friendly.
Suzanne H.
Posted
Great Customer Service! I am extremely pleased with how my situation was resolved. I had forgotten to add my 20% off digital coupon to my order and sent a message to LensDirect letting them know what had happened. I received an email from Duval letting me know that it had been resolved and I actually received 25% off my order! My issue was handled promptly and beyond what I was expecting. I will definitely be using LensDirect again and let my friends know about them. I've already referred my sister who was saying she needed to find an online store to replace her lenses.
Amy G.
Posted
Aliyah was a huge help and very competent in assisting me. Incorrect order was skilled to me and she worked with me throughout the process until I eventually received the correct shipment. She is an attribute to your customer service earned a 5 rating!
Anna
Posted
Great customer service. Kissel was great with helping me get my order shipped. Can’t wait to receive our lenses.
Wendy G.
Posted
I reached out to see if you guys could get my son's contact Rx from his doctor quickly, before it expired. Summer was all over it - super helpful and gave me all the options, then did exactly what I asked in record time. Now the order is on it's way, just in time. You have converted me from 1800contacts with your prices and amazing customer service - thank you Summer! P.S. I am a Customer Success Manager, so I know great CS when I see it. Thanks again! Wendy Gertridge Dartmouth, MA
