Sadaf K.
Posted
Very happy with Lens Direct
Sheena C was a great help on the phone today. She resolved my issue promptly and with care, whereas the online chat representative was not so helpful. Highly recommend Lens Direct.

Excellent
11,626 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Sadaf K.
Posted
Sheena C was a great help on the phone today. She resolved my issue promptly and with care, whereas the online chat representative was not so helpful. Highly recommend Lens Direct.
Matt A.
Posted
Thanks for such a quick resolve to my issue. Polite, professional, kind, knowledgeable!
Jacob C.
Posted
Duval is an excellent customer service representative! Very friendly, prompt replies, and a pleasure to work with. I highly recommend this company and I’m grateful for Duval’s help with placing my contact lens order. Thanks guys. :)
Mary S.
Posted
I received fantastic customer service from Karielle & Duval! I sent in frames to have new prescription lenses put in. The frame broke while removing the old lens. Karielle ordered a new frame of my choice from Rayban. Duval put my new lenses in the new frame and then attached my custom temples. The end result was better than I ever anticipated! Thanks so much for my custom prescription sunglasses. I love them!
Paul M.
Posted
Great company. Excellent customer service. Duval exceeded my expectations.I highly recommend.
Ted M.
Posted
Keba was a big help! Great customer service. I would definitely recommend.
Neil
Posted
Alex helped me via Chat to make a slight order adjustment after I'd shipped the glasses. Pleasant, quick and effective. Thanks.
Chris D.
Posted
Keba is incredible! Best customer service ever!