Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Michael C.
Posted
Dornio was great at helping me update an order that I had placed online. My experience with LensDirect has always been good, and it has now been made even better thanks to my recent experience with the customer service department. Thanks, Dornio!
Seth
Posted
I had an issue with my account registry and a prescription upload. IM'd with a rep (Starr) who handled it super-efficiently, merging my accounts and uploading the prescription I'd provided in the chat. Great service in a friendly way. Thanks.
Lou Ann G.
Posted
Warren was very helpful in explaining the discrepancy in my order and how to recify the situation. He was pleasant and very thorough in explaining what would happen next. I was thankful for his efficient help.
wanda B.
Posted
I had an issue with my FSA debit card not working the person i worked with on chat was awesome and made my experience so easy and my problem was resolved immediately - Great Customer Service
Jay
Posted
Bibi is great! She’s been very helpful will all of my questions and very quick to respond!
HH
Posted
Kissel was friendly, knowledgable and patient with me. I appreciated her excellent customer service.
Tony C.
Posted
The best service ever-- I loved working with Alex Alexis today. He was super helpful getting a change in address sorted out. Thanks, LensDirect!
Priscilla
Posted
Excellent response time via text to fix my bad prescription info before my order could be processed. The agent I spoke with was named Dornio and was very helpful and patient with me since I was a frustrated. They contacted my eye dr in min and texted me back and responded quickly to all my texts I sent asking questions. Even gave me info I hadn’t thought of to make ordering smoother. All around I highly recommend ordering ur contacts with LensDirect. And I give Dornio an A+ in customer service. Thanks.
